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Serene Kandy

Property class: 4
4-star hotel near Kandy Lake

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Photo gallery for Serene Kandy

A rooftop infinity pool with lounge chairs and a view of a forested hillside.
A buffet with various dishes, wooden tables, and a view of the mountains.
A modern living room with a wooden ceiling, a glass wall, and a view of a lush landscape.
A four-poster bed in a room with a balcony, a television, and a view of a green landscape.
A spacious room with a large window offering a view of a residential area and hills. A sofa and a wooden coffee table with a floral arrangement are visible.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
113, Rajapihilla Mawatha, Kandy
  • Place, Kandy Viewpoint
    ‪3 min walk‬
  • Place, Kandy Lake
    ‪13 min walk‬
  • Place, Wales Park
    ‪13 min walk‬

Room options

View all photos for Super Deluxe Single - Main Wing

A hotel room with a wooden headboard, white bedding, a single yellow pillow, a bedside lamp, and a potted plant with pink flowers.

Super Deluxe Single - Main Wing

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Super Deluxe Double or Twin - Main Wing

A hotel room with a balcony, a TV, a desk with a computer, two beds, and a chair.

Super Deluxe Double or Twin - Main Wing

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

A hotel room with a kitchen, two beds, a balcony with a view, and a shower area.

Super Deluxe Quadruple with Kitchenette - Main Wing

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free wired internet

Four-Bedroom Luxury Apartment

  • 1292 sq ft
  • 4 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Twin Sofa Bed
  • Free wired internet

Luxury Triple Room

  • 391 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed
  • Free wired internet

Premium Quadruple Room

  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed
  • Free wired internet

Apartment - Ground Floor

  • Mountain view
  • 1615 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed
  • Free wired internet

About the neighborhood

Kandy

On lake.Within a 10-minute walk of the hotel, you'll find Kandy Viewpoint and Malwathu Maha Viharaya. Also, Wales Park is within half a mile (1 km) and Kandy City Centre is within 2 miles (3 km).

What's nearby

  • Kandy Viewpoint - 3 min walk - 0.2 miles
  • Kandy Lake - 13 min walk - 0.7 miles
  • Wales Park - 13 min walk - 0.7 miles
  • Temple of the Tooth - 2 min drive - 0.7 miles
  • Royal Palace of Kandy - 3 min drive - 1.2 miles

Getting around

  • Kandy Railway Station - 8 min drive
  • Bandaranaike Intl. Airport (CMB) - 170 min drive

Restaurants

  • ‪Hideout Lounge - ‬17 min walk
  • ‪Balaji Dosai - ‬17 min walk
  • ‪Sky Lounge - ‬17 min walk
  • ‪Grand Sky Lounge - ‬9 min walk
  • ‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

4-star hotel near Kandy Lake
Serene Kandy offers its guests 8 outdoor swimming pools and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Serene Kandy. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kandy hotel.

  • 21 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers for purchase
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serene Kandy offers 21 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Kandy hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
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Total with taxes and fees
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Property amenities

Family friendly

  • 8 outdoor pools
  • Children's pool
  • In-room kitchenette
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 8 outdoor pools
  • Children's pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Serene Kandy

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 60
  • Christmas Eve (December 24) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 75
  • New Year's Eve (December 31) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

How close is Serene Kandy to the airport?

Serene Kandy is 71.8 mi (170-min drive) away from the Bandaranaike Intl. Airport (CMB) airport, the closest popular airport to the property.

How much does it cost to stay at Serene Kandy?

As of Oct 19, 2026, prices found for a 1-night stay for 2 adults at Serene Kandy on Nov 3, 2026 start from $115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serene Kandy have an airport shuttle?

Serene Kandy offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per vehicle, one-way.

Does Serene Kandy offer free breakfast?

Free breakfast isn’t provided at Serene Kandy, but continental breakfast is offered for a fee of USD 10 for adults and USD 5 for children. It's available every day from 6:00 AM to 10:30 AM.

Is there a casino at Serene Kandy?

No, there is no casino at this hotel.

What time is check-in at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM.

Is there free parking at Serene Kandy?

This hotel offers free self parking.

Does Serene Kandy have a pool?

Serene Kandy features 8 outdoor pools and a children's pool.

Does Serene Kandy have a restaurant?

Yes, there is a restaurant on site.

Does Serene Kandy have a spa?

There are no spa services available at this hotel.

How close is Serene Kandy to downtown Kandy?

Serene Kandy is 0.6 mi away from Kandy.

Serene Kandy Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 18 out of 48 reviews
Rating 8 - Good. 18 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 4 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Staff & service, room comfort

disappointing, go elsewhere!

Hotel badly run and nothing turned up when Ui asked and without constant reminders.
Verified review

6/10 Okay

Liked: Cleanliness

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hjælpsomt personale. Dejlige værelser. Vi har været meget tilfredse med opholdet.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service

Dårlig/agressiv service

Hotellet er fint nok. Værelset var ok, balkon var slidt. Men service var dårlig og ubehagelig. Vi er knap nok checket ind før Hotel Manager prøver at sælge os en aften udflugt med afgang 30 min efter vores ankomst. Vi siger nej tak og fortæller vi har brug for at slappe lidt af og se hvad Kandy har at byde på, da vi kun har én overnatning. Ca. 10 min. efter ringer vores telefon på værelset og det er manageren der vil høre om vi har ombestemt os med aften udflugten. Flere af disse situationer oplever vi under vores meget korte ophold. Man følte sig “presset” fordi de var aggressive i deres “service” Morgenmaden var kedelig. Frugt, toast og dårlig kaffe.
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in Kandy

Attentive staff, good food
Stayed 3 nights in Nov 2017
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Stayed 2 nights in Oct 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel !

Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.