2/10 Terrible
Brent B., Newport Beach, California
9 oct. 2024
Le gustó: Limpieza
Unreasonable Homeowner Ruins Stay
TL;DR: Decent cabin, but the homeowner constantly watches through cameras and is unreasonable about service dogs.
The cabin itself is fine: well-equipped kitchen, washer/dryer, good WiFi, and a great location near June Lake businesses. Minor annoyance: we arrived to a full dishwasher that needed emptying.
The real issue was the homeowner. My wife travels with a service dog, and while VRBO doesn't require disclosure, I informed the property manager (June Lake Accommodations) before check-in. They thanked me, asked about the dog's task, and everything seemed fine.
On Friday, friends decided to join us, also with a service dog. I informed the property manager, and they acknowledged it. Hours later, I got a call saying the homeowner saw the second dog on camera and wanted to evict us. After some discussion, they claimed not to believe the second dog was a service animal and demanded more details. I provided what was necessary.
The homeowner, Rick, then called, and I offered two options: move to another property or get a refund. He said he'd get back to me. Hours later, while we were at dinner, he texted saying we could stay, but the second dog had to leave—which made no sense.
None of us felt comfortable staying, so we found new accommodations, packed up, and left that night. VRBO refunded their service fee, and Rick eventually issued a full refund.
I would never book with this host again. The homeowner's behavior was unreasonable, making the stay unnecessarily stressful.
Brent B.
Se hospedó 3 noches en octubre de 2024