Mercure Serpong Alam Sutera

4.0 star property
Family-friendly 4-star hotel near Living World

Choose dates to view prices

Room options

View all photos for Privilege, Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed

7.2 out of 10
Good
(5 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege, Room, 2 Twin Beds

View from room

Privilege, Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

View from room

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Double Bed, Pool View

8.0 out of 10
Very good
(1 review)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

South Tangerang

In entertainment district.At this South Tangerang hotel, you'll be within half a mile (1 km) of Living World and 3 miles (5 km) of Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 miles (10 km).

What's nearby

  • Living World - 2 min walk - 0.1 miles
  • Omni Hospital - 2 min walk - 0.1 miles
  • St. Carolus Hospital Summarecon Serpong - 18 min walk - 1.0 mile
  • Mall Alam Sutra - 3 min drive - 1.8 miles
  • Gading Raya Golf Course - 3 min drive - 1.2 miles

Getting around

  • Pondok Jurangmangu Station - 13 min drive
  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive

Restaurants

  • ‪Haidilao Hot Pot - ‬2 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Saigon Delight - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Auntie Anne's - ‬2 min walk

About this property

Mercure Serpong Alam Sutera

Family-friendly 4-star hotel near Living World
Mercure Serpong Alam Sutera offers its guests a children's pool, an outdoor pool, a fitness center, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 5 meeting rooms are available. Event space at this hotel measures 5920 square feet (550 square meters) and includes conference space. A terrace, barbecue grills, and a garden are also featured at the family-friendly Mercure Serpong Alam Sutera. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star South Tangerang hotel is smoke free.

  • 171 guestrooms or units
  • 8 levels
  • 2 bars or lounges
  • 5920 sq ft of conference space
  • 550 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Dining venue
Mercure Serpong Alam Sutera offers 171 accommodations with minibars and safes. LED televisions come with premium cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This South Tangerang hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 208,000 for adults and IDR 104,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Serpong Alam Sutera

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

How close is Mercure Serpong Alam Sutera to the airport?

Mercure Serpong Alam Sutera is 17.1 mi (35-min drive) away from the Soekarno-Hatta Intl. Airport (CGK) airport, the closest popular airport to the property.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of Mar 15, 2026, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on Mar 18, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Serpong Alam Sutera have an airport shuttle?

Mercure Serpong Alam Sutera offers an airport shuttle 24 hours a day, on request, for a charge of IDR 363000 per vehicle, one-way.

How close is Mercure Serpong Alam Sutera to the beach?

This hotel is 16.3 mi (41-min drive) from San Antonio Beach PIK 2.

Does Mercure Serpong Alam Sutera offer free breakfast?

Free breakfast isn’t provided at Mercure Serpong Alam Sutera, but buffet breakfast is offered for a fee of IDR 208000 for adults and IDR 104000 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 11:00 AM.

Is there a casino at Mercure Serpong Alam Sutera?

No, there is no casino at this hotel.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM.

Is there free parking at Mercure Serpong Alam Sutera?

This hotel offers free self parking.

Does Mercure Serpong Alam Sutera have a pool?

Mercure Serpong Alam Sutera features an outdoor pool and a children's pool.

Does Mercure Serpong Alam Sutera have a restaurant?

Mercure Serpong Alam Sutera is home to Mint & Pepper, which features international cuisine.

Does Mercure Serpong Alam Sutera have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Mercure Serpong Alam Sutera to downtown South Tangerang?

Mercure Serpong Alam Sutera is 4.9 mi away from South Tangerang.

Mercure Serpong Alam Sutera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 294 reviews
Rating 8 - Good. 110 out of 294 reviews
Rating 6 - Okay. 30 out of 294 reviews
Rating 4 - Poor. 8 out of 294 reviews
Rating 2 - Terrible. 6 out of 294 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Riko, SINGAPORE

Stayed 2 nights in Nov 2025

10/10 Excellent

Oliver

Stayed 8 nights in Nov 2025

8/10 Good

Micheline

Traveled with partner
Liked: Cleanliness, property conditions & facilities
VERY KIND STAFF CLEAN ROOM GOOD BREAKFAST
Stayed 2 nights in Oct 2025

8/10 Good

Emi

Stayed 4 nights in Jul 2025

4/10 Poor

Noble

Liked: Staff & service
Disliked: Property conditions & facilities
Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.
Stayed 1 night in Jul 2025

10/10 Excellent

Haikal

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Ted

Liked: Cleanliness, room comfort

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.
Stayed 9 nights in Jan 2025

10/10 Excellent

Marle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Foo yin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient and cheap rate.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort

Good location

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures. Not enough lights in room making it too dark for work. Desk light is not bright at all. Breakfast have dropped in standard.
Stayed 3 nights in Jan 2025

8/10 Good

Fatema

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Answer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

YEN SHEN

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is not far from airport and walkable distance to shopping mall.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Stayed 6 nights in Aug 2024

10/10 Excellent

Kie Ging

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Stayed 3 nights in Jul 2024

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were very friendly and call us by our names
Stayed 6 nights in May 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
Stayed 4 nights in Apr 2024

10/10 Excellent

HARIADI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Disappointment

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023