4/10 Malo
Terence
Viaje familiar
21 jul. 2025
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A poor start to our holiday
I need to start with the fact that the property has only been taken over in the past week but they did said they had managed to clean the room
Arriving at 6.30pm we were told that there was no kitchen service, no chef and they could get us a continental style breakfast in the morning if we chose. Asking about eating that evening they said most places closed at 4,5 and 6 on a Sunday and didn’t recommend anywhere to try
Taken to the room via creaky and dusty corridors we entered our family room with en suite macerator plumbing
The room had spiders in the corners, un ironed bedding, fusty towels, some of the ceiling hanging down and cobwebs on the wall
( the bed was very comfy)
At 5am the room began to leak and dripped for 1 hour leaving a big water mark
No- one could flush the toilet in the night as it made such a loud and long noise
In the morning we tried to find someone to tell but only the cleaner could be found and she said she would tell the manager
When we arrived they took our £110 payment and must have known some of these issues
We wish the new owners well with their renovations but they should not have opened this early or if so, adjusted the price accordingly and thought of solutions to offer to solve guests problems ( they did say we could order a takeaway!)
We will not be staying again or recommending it to anyone else - Sorry
Terence
Se hospedó 1 noche en julio de 2025