4/10 Poor
Richard
Feb 5, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything is okay as long as you agree with them
Let me start by saying that the property is well capped and the cleaning team are amazing in terms of cleaning the rooms and the grounds.
They have a bit of a design flaw in as much as the rooms have big baths but small hot water tanks so it is impossible to have a bath in anything other than Coldish water
The hotel is a bit far from anywhere so the only option you really have is to eat at the hotel which is okay but a little monotonous after a few nights.
We hired a few cars from them for half a day or a full day to explore the local attractions on our terms
They arranged this and the service was okay but the driver clearly had not been briefed and for example on Monday decided to change the sequence for no logical reason which luckily enough we spotted 20 minutes in and corrected him.
The bigger issue is that they applied charges to our bill which we were not aware of and when we queried them, they were not sure what it was and only then did they make some calls and then they had the audacity to tell us that it was nothing to do with them it was the driver despite us paying them for the driver and I’m taking a cut.
A smile a lot when things are going well but when things are not and they get caught trying to run a scam they become very emotional.
I will bill was four pages long as they itemise everything you have write down to an individual drink which is not a problem but what it means is it is easy to lose charges in there that you may not have accepted for example the e
Richard
Stayed 3 nights in Feb 2025
