6/10 Okay
Stacey
Traveled with partner
Nov 13, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the T-Ritz less than a week before and had an amazing experience as per our previous review, so as we had to return to HCMC we booked what we thought was the same room or atleast the same style of room. When we checked in this time the counter staff advised us that they had given us and upgrade, we thought our luck had fallen upon us. Excitedly we opened the door and what a let down, if anything this was a 100% downgrade, the room was much smaller in all aspects and had a bath that we had to climb in to shower. Unhappy we went down to the reception and told them that I would find it difficult to use the bath/shower combo and they changed us to another room with a walk in shower, but still much smaller than the original room. My suggestion to them is that if the rooms are not the same don’t advertise them under the same category, because the second room we booked was listed under the same category as the first but in reality they were miles different in many ways.
Stacey
Stayed 2 nights in Nov 2025
