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Mitsis Rinela

5.0 star property
5-star beachfront hotel with 2 outdoor pools

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Photo gallery for Mitsis Rinela

Terrace/patio
Property preview
Beach bar
Superior Double Room, Sea View, Beachfront | Terrace/patio
6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

View in a map
Palea EO Irakliou Agiou Nikolaou,, Heraclio, Hersonissos, Crete, 71500
  • Place, Cretaquarium
    ‪3 min drive‬
  • Place, Watercity Waterpark
    ‪3 min drive‬
  • Place, Heraklion Port
    ‪13 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room, Garden View

1 bedroom, free minibar, in-room safe, desk

Superior Double Room, Garden View

8.4 out of 10
Very good
(10 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room, Sea View

View from room

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(12 reviews)
  • 215 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room, Sea View, Beachfront

Superior Double Room, Sea View, Beachfront | 1 bedroom, free minibar, in-room safe, desk

Superior Double Room, Sea View, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 215 sq ft
  • Beach view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Sea Front Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Sea Front Sharing Pool

9.6 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Bungalow Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Superior Bungalow Private Courtyard

8.6 out of 10
Excellent
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Family Suite Sharing Pool

Superior Family Suite Sharing Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Family Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Suite Sharing Pool

  • 517 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Suite Private Pool

Superior Suite Private Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Suite Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 517 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Superior Villa Private Pool

Superior Villa Private Pool | 1 bedroom, free minibar, in-room safe, desk

Superior Villa Private Pool

10.0 out of 10
Exceptional
(4 reviews)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Sofa Beds OR 2 Double Beds and 2 Twin Sofa Beds

View all photos for Junior Suite Garden View

1 bedroom, free minibar, in-room safe, desk

Junior Suite Garden View

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Sea View

Junior Suite Sea View | 1 bedroom, free minibar, in-room safe, desk

Junior Suite Sea View

  • 279 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Junior Suite Sharing Pool

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite Private Courtyard

1 bedroom, free minibar, in-room safe, desk

Family Suite Private Courtyard

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Family Two-Bedroom Suite Swim up sharing pool

50-inch flat-screen TV with satellite channels, TV

Family Two-Bedroom Suite Swim up sharing pool

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • Sleeps 5
  • 2 Twin Beds and 2 Twin Sofa Beds OR 1 Double Bed and 3 Twin Sofa Beds

View all photos for Suite Sea Front Sharing Pool

Suite Sea Front Sharing Pool | 1 bedroom, free minibar, in-room safe, desk

Suite Sea Front Sharing Pool

  • 517 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Private Residence

1 bedroom, free minibar, in-room safe, desk

Private Residence

  • 818 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Sofa Beds

View all photos for Superior double Sea View (Customized for mobility needs)

View from room

Superior double Sea View (Customized for mobility needs)

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Swim up Sharing Pool

1 bedroom, free minibar, in-room safe, desk

Superior Double Swim up Sharing Pool

8.0 out of 10
Very good
(2 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Hersonissos

On the beach.You'll find Dinosauria Park and Watercity Waterpark within 3 miles (5 km) of this hotel. Gouves Beach and Marina Beach are also within 3 miles (5 km).

What's nearby

  • Dinosauria Park - 2 min drive - 1.9 miles
  • Cretaquarium - 3 min drive - 1.5 miles
  • Watercity Waterpark - 3 min drive - 1.9 miles
  • Gouves Beach - 4 min drive - 2.6 miles
  • Heraklion Port - 13 min drive - 9.2 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 15 min drive

Restaurants

  • ‪Yefsis Main Restaurant - ‬3 min drive
  • ‪Arina Beach Bar - ‬2 min drive
  • ‪Sarakas - Kallegris grill house pizzeria - ‬6 min walk
  • ‪Avra Cafe Snack Bar - ‬13 min walk
  • ‪Ξερολιθιά & Ελιά - ‬5 min walk

About this property

Mitsis Rinela

5-star beachfront hotel with 2 outdoor pools
Mitsis Rinela is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the hotel's beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Mitsis Rinela you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 poolside bars. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Hersonissos hotel is smoke free.

  • 396 guestrooms or units
  • 2 levels
  • 33 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • 1 conference room
Mitsis Rinela offers 396 air-conditioned accommodations with free minibar items and minibars. Rooms open to balconies. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Zeen Spa has massage/treatment rooms and couples treatment room(s). Services include sports massages, facials, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mountain biking
  • Nightclub
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Shopping
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 7 and March 27.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property Registration Number 1039Κ015A0018900

We should mention

  • Onsite cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Mitsis Beach
Mitsis Beach Resort
Mitsis Rinela
Mitsis Rinela Beach Chersonissos
Mitsis Rinela Resort
Rinela
Rinela Beach
Rinela Beach Mitsis
Rinela Beach Resort
Rinela Mitsis
Mitsis Rinela Beach Resort Gouves
Mitsis Rinela Beach Resort
Mitsis Rinela Beach Gouves
Mitsis Rinela Beach Resort All Inclusive
Mitsis Rinela Beach Resort All Inclusive Gouves
Mitsis Rinela Beach All Inclusive Gouves
Mitsis Rinela Beach All Inclusive
Mitsis Rinela Beach Resort Spa All Inclusive
Mitsis Rinela Inclusive Gouve

Frequently asked questions

How close is Mitsis Rinela to the airport?

Mitsis Rinela is 6.5 mi (15-min drive) away from the Nikos Kazantzakis Airport (HER) airport, the closest popular airport to the property.

How much does it cost to stay at Mitsis Rinela?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Mitsis Rinela on Oct 31, 2025 start from $233.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mitsis Rinela have an airport shuttle?

Airport shuttle services are not available at Mitsis Rinela.

How close is Mitsis Rinela to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Mitsis Rinela offer free breakfast?

Mitsis Rinela offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Mitsis Rinela?

No, there is no casino at this hotel.

What time is check-in at Mitsis Rinela?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Mitsis Rinela?

This hotel offers free self parking and valet parking.

Does Mitsis Rinela have a pool?

Mitsis Rinela features 2 outdoor pools and a children's pool.

Does Mitsis Rinela have a restaurant?

There are 6 onsite restaurants, offering options like international cuisine, a beachfront location, and brunch.

Does Mitsis Rinela have a spa?

Pamper yourself with a day at Zeen Spa, where you can enjoy body treatments, detox wraps, and massages.

How close is Mitsis Rinela to downtown Hersonissos?

Mitsis Rinela is 0.4 mi away from Kokkini Chani.

Reviews

Mitsis Rinela Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 374 out of 578 reviews
Rating 8 - Good. 133 out of 578 reviews
Rating 6 - Okay. 39 out of 578 reviews
Rating 4 - Poor. 22 out of 578 reviews
Rating 2 - Terrible. 10 out of 578 reviews

Reviews

10/10 Excellent

Charles Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. Excellent swim up rooms and clean hotel with good selection of drinks. Our only honest criticism would be the quality of buffet food and range of Greek food which was lacking. The kids pool is substandard and not to the same quality as the pools and facilities elsewhere. Other than that, we had a lovely time and would still return.
Stayed 7 nights in Jul 2025

10/10 Excellent

Kirti

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort for chilling holiday
Stayed 6 nights in Jul 2025

10/10 Excellent

Aniket

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Mitsis Rinela to celebrate a milestone birthday and our anniversary and the experience was flawless from start to finish. Having already stayed at another Mitsis in Rhodes, I expected great service, but Rinela somehow exceeded even that. As vegans, we were especially impressed by how well the resort catered to our dietary needs. From the moment I emailed ahead of our stay, the resort’s in-house nutritionist, Maria, responded promptly and clearly explained our options at every restaurant. When we arrived, she met with us personally to ensure everything was in place and it was. We were introduced to the Executive Chef, Georgios, and Sous Chef, Ionis, who went out of their way to customise our meals. The service across all à la carte restaurants, cafés, and beach bars was simply incredible. We were constantly offered more food and options — the à la carte dining felt limitless, and every meal left us full and happy. It honestly felt like visiting a beloved grandmother who keeps lovingly feeding you. The staff were exceptional; always smiling, always helpful. A special thanks to Sha, Magdalini, Kelly, and Eleni, who made every dining experience extra special. The setting itself is stunning, with a grand pool, private beach, and beautiful architecture — but it’s the people who truly make Mitsis Rinela what it is. I work for a global travel company and can confidently say this was one of the best hospitality experiences I’ve had anywhere in the world!
Stayed 7 nights in Jul 2025

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, well maintained grounds, clean and comfortable. Staff is great and make you feel welcome, one of the biggest assets . Food is good though the Asian a la carte and the late night buffet less so. Good massages at the spa and nice beach. It was a very relaxing week and I would definitely recommend.
Stayed 7 nights in Jun 2025

8/10 Good

Mandeep

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Mohamed Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 2nd time at Mitsis Rinela after trying a few of the Mitsis properties. The facilities and the sand beach are the main attraction for sure. Everything has been or is being refurbished and the hotel is really beautiful. Would highly recommend to anyone interested in an all inclusive resort. Only drawback for us as a couple was the number of kids around but that’s the summer for you. Not much can be done about that.
Stayed 7 nights in Jun 2025

10/10 Excellent

Harsimran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property. Beds not so comfy.
Stayed 3 nights in Jun 2025

10/10 Excellent

Roozbeh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A convenient mid size resort. Decent food. Amazing beach and big size pool. Pool never gets too crowded. Friendly staff. Only complaint could be lack of staff. Staff seems working long hours and exhausted,They try their best though.
Stayed 6 nights in May 2025

6/10 Okay

Sara

Stayed 9 nights in May 2025

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, everything very clean and well kept. Pool area and beach are excellent. Lots of steps if you have mobility issues but we really enjoyed our stay and will return again.
Stayed 7 nights in May 2025

4/10 Poor

Kally

Stayed 4 nights in May 2025

4/10 Poor

Leanne Marie

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Lovely property however, if you are expecting 5 star service this isn’t the place. You barely receive table service by the pool so you constantly have to get drinks yourself. Mini fridge was only restocked once, buffet for breakfast and dinner is of very bad quality - you have to book well in advance to get into the restaurants. However, Staff in the main bar were very lovely and attentive and the Italian restaurant. I would personally rate this hotel a 4 star.
Stayed 5 nights in May 2025

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic two-week stay at Mitsis Rinela in summer 2024! From the moment we arrived, the experience exceeded our expectations. We were pleasantly surprised with a complimentary upgrade to a room with access to a shared pool, which really elevated our holiday experience. The room was spotless and well-maintained throughout our stay. The staff were incredibly friendly and welcoming, always ready to help with a smile. We especially enjoyed the evening entertainment—it added a lovely touch to our nights and created a great atmosphere around the resort. The dining options were another highlight. In addition to the main buffet, there were several à la carte restaurants offering a nice variety of cuisines. One thing to note is that these restaurants require advance booking. Unfortunately, we weren’t aware of this at first, so we missed the chance to use our full quota of reservations. It would have been helpful to get a heads-up about that upon arrival. Overall, though, Mitsis Rinela offered a beautiful and relaxing getaway with great amenities, top-notch service, and memorable moments. We would definitely love to return!
Stayed 12 nights in Jun 2024

4/10 Poor

Joshua

Traveled with partner
Liked: Cleanliness, amenities
I had a mixed stay for our honeymoon, I found all the dinner and service staff really lovely and the cleaners were really good, however there is a massive negative which really ruined our stay, the air conditioning which was advertised was set to heat mode for the first 5 days of our trip… despite complaining each day and being told it will be fixed tomorrow… it was not changed to cooling mode for 5 days, this really effected our sleep as it was so hot in our roo, they would not move us to a different room and just told us to put up with it… really disappointed by this otherwise I feel it would of been a lovely stay… Complained afterwards and was not offered any kind of compensation or refund on the stay. Also the area around is not that great I would recommend staying somewhere near chanai.
Stayed 7 nights in Apr 2025

10/10 Excellent

Veit Urban

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Our stay was very nice. Thank you very much. Organisation is Perfect!
Stayed 7 nights in Apr 2025

10/10 Excellent

Madeleine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the most stunning setting of any hotel I’ve ever stayed at. The main pool is especially gorgeous. Their all-inclusive meals were high quality and dining room service was great. Bar service was a little slow during happy hour time. We couldn’t check in until an hour after check-in time which was slightly inconvenient; looking back, it would’ve been helpful to unwind somewhere on the property and get a text when our room was ready. We did get upgraded to a suite with a swim-up pool attached to our terrace, which was lovely. This was a nice place to bring our toddler. It felt family-friendly but sophisticated, too.
Stayed 1 night in Apr 2025

8/10 Good

Mathieu

Traveled with family
Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2025

4/10 Poor

Erika

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
For the price we paid, I expected a much better experience. The food was terrible, and the air conditioning in my suite didn’t work. I reported it to staff three times, but no one ever came to check it out. I upgraded to the family suite, and unfortunately, my sister-in-law, who is half Black, felt extremely disrespected by the staff. They completely ignored her requests to the point that I had to step in and ask on her behalf. To make things worse, the makeshift bed downstairs had fleas. We later realized that the sliding doors are often left open, allowing stray cats to come in and lay on the couches—we actually saw this happen one night when it rained. Overall, this stay was disappointing and definitely not worth the money.
Stayed 6 nights in Apr 2025

10/10 Excellent

KHAUSHAL BANU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My siblings and I had a pleasant stay at Mitsis Rinela. The rooms were extremely comfortable, clean, and the staff were very helpful and accommodating. The restaurants had a wide variety of food to choose from, and there was entertainment on every night we were there. Definitely a hotel to stay at during a visit to Heraklion.
Stayed 3 nights in Apr 2025

10/10 Excellent

Vinay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort I’ve stayed at in years. Great food, pool and private beach. The room was immaculate and the staff was friendly and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bahar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at this hotel was nothing short of exceptional! Having enjoyed several all-inclusive holidays in the past, we can confidently say this one stands out as the best by far. The variety of food options was simply incredible—there was so much to choose from that we were spoiled for choice! From an abundance of healthy dishes to excellent vegetarian options, every meal was a delight. Our room was immaculate, chic, and beautifully decorated, with a spacious and modern bathroom that exceeded our expectations. Housekeeping ensured our room was spotless every day, always adding a personal touch with their care and attentiveness. The restaurants provided top-notch service alongside an impressive selection of dishes. Every meal felt like a special occasion, leaving us consistently impressed. The hotel’s location by the sea was breathtaking. Sipping expertly crafted cocktails on the beach while enjoying the serene views was an absolute highlight. The pizza and burger station added a fun and convenient touch that we absolutely loved. If we could give this hotel more than 10 stars, we absolutely would! We're already planning to explore another Mitsis hotel in the future, thanks to this unforgettable experience. A heartfelt thank-you to the entire team for making our stay so remarkable. If we return to Crete, there’s no question—we’ll be back to stay with you again!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my over 50 years of travel, lucky me, this has to be one of the best hotels I have ever had the pleasure of staying at. Wonderful food. Wonderful staff. Pure luxury. I cannot praise this place enough. Thank you Mitsis.
Stayed 7 nights in Nov 2024

8/10 Good

Tija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was short but good
Stayed 2 nights in Nov 2024

8/10 Good

Kinga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, renovated hotel. Good food although a lot of difficulties with booking restaurants as the hotel was very busy. Good selection of snacks/pizza/grill between breakfast and dinner. Good facilities and lovely beach. Water in the pool very cold in late October; it would be nice if the pool was heated.
Stayed 7 nights in Oct 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024