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Meritel Hanoi

5.0 star property
5-star luxury hotel near Hoan Kiem Lake

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Photo gallery for Meritel Hanoi

Building design
Property video
Outdoor pool, pool umbrellas, sun loungers
Lobby sitting area
Rooftop bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub

Explore the area

View in a map
153 Hang Bong, Hoan Kiem District, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪5 min walk‬
  • Place, Hoan Kiem Lake
    ‪8 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪12 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪36 min drive‬

Room options

View all photos for Superior Double or Twin Room With Internal Window

Superior Double or Twin Room With Internal Window | Frette Italian sheets, premium bedding, memory foam beds, minibar

Superior Double or Twin Room With Internal Window

9.6 out of 10
Exceptional
(14 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Deluxe Room With Internal Window

View from room

Deluxe Room With Internal Window

9.0 out of 10
Wonderful
(9 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Double Room

Junior Double Room | View from room

Junior Double Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Frette Italian sheets, premium bedding, memory foam beds, minibar

Executive Double Room

9.8 out of 10
Exceptional
(7 reviews)
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Meritel Suite

Frette Italian sheets, premium bedding, memory foam beds, minibar

Meritel Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Connecting Suite

Frette Italian sheets, premium bedding, memory foam beds, minibar

Family Connecting Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Grand Terrace

Grand Terrace | View from room

Grand Terrace

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Old Quarter Suite

Old Quarter Suite | View from room

Old Quarter Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Hanoi

City center stay.Within a 10-minute walk of this Old Quarter hotel, you'll find Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi. Hang Da Market and Food Street Tong Duy Tan are also within half a mile (1 km).

What's nearby

  • Train Street - 2 min walk - 0.1 miles
  • St. Joseph's Cathedral of Hanoi - 5 min walk - 0.3 miles
  • Hoan Kiem Lake - 8 min walk - 0.5 miles
  • Hanoi Old Town Night Market - 12 min walk - 0.6 miles
  • Thang Long Water Puppet Theatre - 12 min walk - 0.6 miles

Getting around

  • Hanoi Railway Station - 10 min walk
  • Noi Bai Intl. Airport (HAN) - 41 min drive

Restaurants

  • ‪Bellissimo - ‬1 min walk
  • ‪Aha Coffee - ‬1 min walk
  • ‪Nước Mía Khổng Lồ - ‬3 min walk
  • ‪Circle K - ‬1 min walk
  • ‪The Hanoi Social Club - ‬2 min walk

About this property

Meritel Hanoi

5-star luxury hotel near Hoan Kiem Lake
Meritel Hanoi offers its guests a full-service spa, an outdoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A fitness center, a sauna, and spa services are also featured at the luxury Meritel Hanoi. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 64 guestrooms or units
  • 10 levels
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Meritel Hanoi offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Ve'hanoi Wellness & Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (VND 250,000 per day); discounts available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 300,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11:30 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Meritel Hanoi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 1000000.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 300000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
  • Nearby parking fee: VND 250000 per day (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1000000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Meritel Hanoi Hotel
Meritel Hanoi Hanoi
Meritel Hanoi Hotel Hanoi

Frequently asked questions

How close is Meritel Hanoi to the airport?

Meritel Hanoi is 15.8 mi (41-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Meritel Hanoi have an airport shuttle?

Meritel Hanoi offers an airport shuttle 24 hours a day, at scheduled times, for a charge of VND 550000 per vehicle, one-way.

Does Meritel Hanoi offer free breakfast?

Free breakfast isn’t provided at Meritel Hanoi, but buffet breakfast is offered for a fee of VND 300000 for adults and VND 150000 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Meritel Hanoi?

No, there is no casino at this hotel.

What time is check-in at Meritel Hanoi?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Meritel Hanoi?

Free parking is not available at this hotel.

Does Meritel Hanoi have a pool?

Meritel Hanoi features an outdoor pool.

Does Meritel Hanoi have a restaurant?

Yes, there is a restaurant on site.

Does Meritel Hanoi have a spa?

Pamper yourself with a day at Ve'hanoi Wellness & Spa, where you can enjoy body wraps, prenatal massages, and body treatments.

How close is Meritel Hanoi to downtown Hanoi?

Meritel Hanoi is 0.6 mi away from Hanoi.

Meritel Hanoi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 407 out of 472 reviews
Rating 8 - Good. 47 out of 472 reviews
Rating 6 - Okay. 9 out of 472 reviews
Rating 4 - Poor. 6 out of 472 reviews
Rating 2 - Terrible. 3 out of 472 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Buddhika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience at this hotel. The staff truly went above and beyond to make my stay comfortable and enjoyable. From the moment I arrived, everyone was incredibly welcoming and attentive. They were always available to answer questions, offer recommendations, and accommodate any special requests I had. Their genuine hospitality made me feel right at home. I highly recommend this hotel to anyone looking for excellent service and a friendly atmosphere. I would definitely stay here again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff breakfast was great. Loved the gym they had. Better than the pictures. Would highly recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted immediately in getting out of the taxi!!! The staff were all so friendly and helpful, providing lots of local information and support offered at the hotel. The rooms and other areas were clean and so glamorous!! The food was very good and well priced. I would highly recommend this hotel.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Aemal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lokation is a excellent

If you wanna be in the middle of the party yet be able to escape to your hotel be instantly transported to a serene quite relaxing atmosphere
Stayed 4 nights in Sep 2025

10/10 Excellent

Sacha, Exmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at this hotel - the welcome from the team was personal and lovely, especially as I was travelling solo. I stayed in an Old Quarter Suite and it was perfect. Being in the heart of the Old Quarter the rooms are bijoux but still lovely and my room was at the back so overlooked other buildings but this made it quiet at night. The pool area is tiny but fine for a quick cool off on a hot day. Breakfast is great. The massage at the spa one of the best I’ve ever had. All in all great value, good location and lovely team.
Stayed 4 nights in Sep 2025

10/10 Excellent

James

Stayed 1 night in Aug 2025

8/10 Good

Jeffrey

Traveled with partner
Liked: Amenities
Good hotel overall for our first trip to Hanoi. However, not 5 stars by western standards, funky smell in room which other reviews note, smells damp or mildly. In comparison, some other people we met on our trip had similar or better quality/smelling rooms at hotels marked 3 and 4 star for less than half the price. Also: Everything in this hotel such as food/drink/massage/side trips is very high priced compared to options just outside the front door on the same street.
Stayed 4 nights in Aug 2025

10/10 Excellent

Krishneal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing!
Stayed 3 nights in Aug 2025

10/10 Excellent

Krishneal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing!
Stayed 1 night in Aug 2025

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

6/10 Okay

Rondall

Stayed 3 nights in Aug 2025

10/10 Excellent

Richard, Nuneaton

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel
Stayed 5 nights in Aug 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, really clean and well decorated. Great location. Exceptional customer service from all the staff at the hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb hotel. Katy and all staff were exceptionally friendly and helpful. Beautiful room. Rooftop bar was lovely. Room service was delicious and prompt. Day spa was beautiful and my massage and facial was excellent. Highly recommend this oasis in the middle of the bustling city
Stayed 1 night in Aug 2025

10/10 Excellent

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous. Would highly recommend.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Mike and the team were so accommodating and Made us feel very welcome celebrating a birthday- even providing a cake!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aussie Traveller Review 🇦🇺 – Loved Our Stay! We’ve just returned from two weeks in Vietnam and absolutely loved this hotel. What you see in the photos is exactly what you get, clean, modern, and beautifully maintained. Unlike other hotels we researched, people complained the hotels were nothing like their photos. The service was outstanding. Judy, our lovely host, organised our Halong Bay tour and marked out local spots on a map like ATMs, markets, and Beer Street. The staff added us to "WhatsApp", which made it super easy to confirm tours and make requests during our stay, so handy! Our room had daily turndown service, fresh sheets every two days, great aircon, and was blissfully quiet despite being in a busy area. Some hallway noise from doors or the cleaners’ cupboard is normal, but it didn’t bother us at all. The rooftop bar and pool are quaint, and the gym was a bonus, fully air-conditioned with great equipment (my husband loved the squat rack!). Location is spot on: 5 mins walk to Train Street 10 mins walk to the Cathedral 15 mins walk to Beer Street and Old Hanoi Night Markets "Grab" is a must have app for transport or food delivery, it's reliable and easy to use. You aren't charged for anything until the trip or delivery is completed, so this makes it reliable. There’s also a supermarket about 15 minutes walk away for supplies. We’d definitely stay again – highly recommend!
ROOM with interior window. Bedroom, has an armchair, small table, lamp and bed seat
Foyer, reception. The air conditioning is amazing all throughout the building
Lounging area, we often had a coffee or something light to eat here or read.
Cupboard desk with mirror. I used this as my make up and beauty desk. There is a mini fridge, it's not really cold though. Nothing is ever really cold in Vietnam though drinks wise.
Stayed 12 nights in Jul 2025

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Hanoi, Anh was super helpful and friendly 👍
Stayed 3 nights in Jul 2025

10/10 Excellent

Elinor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Anita

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025