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Family Transit Hotel

3.5 star property
3.5-star family-friendly hotel near Melinh Plaza, connected to a shopping center

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Photo gallery for Family Transit Hotel

1 bedroom, premium bedding, memory foam beds, minibar
Front of property
In-room dining
Terrace/patio
32-inch flat-screen TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Melinh Plaza
    ‪4 min drive‬
  • Thanh Chuong Viet Palace
    ‪10 min drive‬
  • Hanoi Old Town Night Market
    ‪27 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Quadruple Room, 2 Queen Beds

1 bedroom, premium bedding, memory foam beds, minibar

Standard Quadruple Room, 2 Queen Beds

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, memory foam beds, minibar

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

About the neighborhood

Hanoi

Soc Son stay.With a stay at this Soc Son hotel, you'll be within 3 miles (5 km) of Melinh Plaza and 9 miles (15 km) of Thanh Chuong Viet Palace. Museum of Ethnology is within 16 miles (25 km) and Hanoi Old Town Night Market is within 20 miles (32 km).

What's nearby

  • Melinh Plaza - 4 min drive - 2.5 miles
  • Thanh Chuong Viet Palace - 10 min drive - 7.5 miles
  • West Lake - 21 min drive - 16.1 miles
  • Hanoi Old Town Night Market - 27 min drive - 19.8 miles
  • Hoan Kiem Lake - 27 min drive - 19.8 miles

Getting around

  • Ga Thạch Loi Station - 13 min drive
  • Ga Phuc Yen Station - 14 min drive
  • Noi Bai Intl. Airport (HAN) - 7 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Phở Cồ - ‬2 min drive
  • ‪Star Cafe - ‬6 min drive
  • ‪Two Tigers - ‬16 min walk
  • ‪Memos Fastfood&Drinks - ‬4 min drive

About this property

Family Transit Hotel

3.5-star family-friendly hotel near Melinh Plaza, connected to a shopping center
There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Family Transit Hotel. An airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service are available for a fee. Free self parking is available. A complete renovation of Family Transit Hotel was completed in March 2020.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 25 guestrooms or units
  • 4 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Built in 2018
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Refrigerator in a common area
  • Lockers available
  • Bar or lounge
  • 1 conference room
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and slippers. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

English, Japanese, Vietnamese

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 100000.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 100000 per vehicle
  • Rollaway bed fee: VND 100000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and cash. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in.

We should mention

  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Frequently asked questions

How close is Family Transit Hotel to the airport?

Family Transit Hotel is 2.3 mi (7-min drive) away from the Noi Bai Intl. Airport (HAN) airport, the closest popular airport to the property.

Does Family Transit Hotel have an airport shuttle?

Family Transit Hotel offers an airport shuttle 24 hours a day, on request, for a charge of VND 100000 per vehicle.

Does Family Transit Hotel offer free breakfast?

Family Transit Hotel does not offer free breakfast.

Is there a casino at Family Transit Hotel?

No, there is no casino at this hotel.

What time is check-in at Family Transit Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Family Transit Hotel?

This hotel offers free self parking.

Does Family Transit Hotel have a pool?

Family Transit Hotel does not have a pool.

Does Family Transit Hotel have a restaurant?

There are 2 onsite restaurants, offering options like Vietnamese cuisine, garden views, and al fresco dining.

Does Family Transit Hotel have a spa?

There are no spa services available at this hotel.

How close is Family Transit Hotel to downtown Hanoi?

Family Transit Hotel is 13.1 mi away from Hanoi.

Family Transit Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 188 reviews
Rating 8 - Good. 72 out of 188 reviews
Rating 6 - Okay. 29 out of 188 reviews
Rating 4 - Poor. 11 out of 188 reviews
Rating 2 - Terrible. 8 out of 188 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

TeddieJo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genuine Vietnamese warmth

A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Lina Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and efficient

Good place to stay, close to the airport
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Ok for a night's stay

My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

6/10 Okay

ALE

Traveled with group
Liked: Cleanliness, amenities
If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly priced at $12. Not a lot more to say. Much better than most hostels, quick nap before flight.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not easy to locate. Figure all that out b4 you land. Staff very helpful with next day transportation. Breakfast was good.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
It was very close to airport, and had cabinet that locked. The bathroom had a shower but there was no real room to use it. The bed was quite hard. At check in there was no one there that spoke English which made it quite hard. There is no real places to get food near it, you have to walk to the main road to get any type of food and we got food poisoning from the cafe that we ate at.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service

for 1 night and this price good

for the price it's OK, don't expect anything more, then u paid for. the rug in the shower was real old and dirty, towels and bed were clean. super friendly manager and the food was also good. we missed breakfast, but the ordered food at night was really good. close to the airport, u can walk to the international departure in like 15-20min, national I would take a taxi.
Stayed 1 night in Mar 2019

6/10 Okay

B G

Night sleep for conveinience only

Airport stop over - Clean and tidy no frills.
Stayed 1 night in Mar 2019

10/10 Excellent

TS, kuala lumpur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is very helpful!
Stayed 1 night in Dec 2018

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were SO accommodating and friendly, they took the extra step to make us feel welcomed and comfortable in Vietnam. Great choice for breakfast items in the morning, and clean, comfortable rooms!
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful friendly staff. Airport location was vood for our logisticts
Stayed 1 night in Jan 2019

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good. Clean, tidy, functional, proper. Polite staff who speaks english well. My room has a view to the airport some distance away. They waited at the airport and picked us up.
Stayed 1 night in Jan 2019

2/10 Terrible

Bronwyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Keep scrolling....

I would advise against staying here. It’s a whole load of nasty. There’s plenty of other places to choose from so check them first.
Stayed 1 night in Oct 2018