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Hotel Karen

Property class: 5 and above
Luxurious 5-star hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Hotel Karen

A modern hotel with a circular central building, surrounded by a landscaped area with trees and a view of a calm lake with several small islands.
A modern bar area with a curved counter, a large wine and liquor display, and comfortable seating.
A modern hotel with a curved exterior, outdoor dining area with wooden tables and chairs, and a stone retaining wall.
A pathway leading to a building with multiple balconies and a lush green landscape.
A conference room with a round table, chairs, and a view of a river and mountains.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No. 999, Mu Zhou Road, Thousand Island Lake Town, Chunan County, Hangzhou, Zhejiang, 311700
  • Place, Qiandaohu National Forestry Park
    ‪16 min drive‬
  • Place, Wangutang Park
    ‪17 min drive‬
  • Place, Xin'an Dam
    ‪40 min drive‬

Room options

View all photos for Deluxe Lakeview Suite

A modern hotel room with a wooden floor, a sofa bed, a dining table, and a view of the mountains.

Deluxe Lakeview Suite

  • Lake view
  • 958 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Twin Lakeview

A hotel room with two beds, a sitting area with a table, a large window with curtains, and a bathroom with a sink and mirror.

Deluxe Twin Lakeview

  • Lake view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Lakeview Family Suite

A modern hotel room with a wooden floor, a sofa, a round table, and a television.

Lakeview Family Suite

  • Lake view
  • 1410 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds
  • Free WiFi

View all photos for Family Suite with Garden Lake View

A modern room with a sofa, a small table, and a view of a balcony with outdoor furniture.

Family Suite with Garden Lake View

  • Lake view
  • 1410 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 1 King Bed
  • Free WiFi

View all photos for Presidential Quadruple Room, 2 Bedrooms

A modern hotel room with a sofa, a small table, and a TV. Large windows offer a view of the sea.

Presidential Quadruple Room, 2 Bedrooms

  • Lake view
  • 1884 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds, 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Hangzhou

In Hangzhou .At this Hangzhou hotel, you'll be within half a mile (1 km) of Qiandao Lake and 6 miles (10 km) of Qiandao Lake Forest Oxygen Bar. Also within 9 miles (15 km) are Xiyuan Wharf and Shijatang Park.

What's nearby

  • Qiandaohu National Forestry Park - 16 min drive - 9.9 miles
  • Wangutang Park - 17 min drive - 10.4 miles
  • Jiangnan Park - 36 min drive - 24.6 miles
  • Xin'an Dam - 40 min drive - 27.4 miles
  • Meicheng Ancient Town - 47 min drive - 35.0 miles

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 122 min drive

Restaurants

  • ‪KFC 肯德基 - ‬12 min drive
  • ‪农家鱼庄 - ‬5 min drive
  • ‪观湖 Taproom - ‬13 min drive
  • ‪Club Lounge Intercontinental Qiandao Lake - ‬14 min drive
  • ‪stair coffee - ‬12 min drive

About this property

Hotel Karen

Luxurious 5-star hotel with 2 restaurants
Hotel Karen offers its guests a marina, a sauna, and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 4 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a library are also featured at the luxury Hotel Karen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hangzhou hotel.

  • 98 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Karen offers 98 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 43-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

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Grand Hyatt Hangzhou
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  • Pool
  • Spa
  • Parking included
  • Free WiFi
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Total with taxes and fees
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Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CNY 160 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Things to do

  • Boat tours
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Gym
  • Library
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Wine tasting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 43-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Karen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 3000.0 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CNY 160 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Karen Hangzhou
Karen Hangzhou
Hotel Karen Hotel
Hotel Karen Hangzhou
Hotel Karen Hotel Hangzhou

Frequently asked questions

How close is Hotel Karen to the airport?

Hotel Karen is 109.4 mi (122-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

Does Hotel Karen have an airport shuttle?

Airport shuttle services are not available at Hotel Karen.

Does Hotel Karen offer free breakfast?

Free breakfast isn’t provided at Hotel Karen, but full breakfast is offered for a fee of CNY 160 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Hotel Karen?

No, there is no casino at this hotel.

What time is check-in at Hotel Karen?

Check-in start time: 2:00 PM; Check-in end time: noon.

Is there free parking at Hotel Karen?

This hotel offers free self parking.

Does Hotel Karen have a pool?

Hotel Karen features a seasonal outdoor pool and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Hotel Karen have a restaurant?

There are 2 onsite restaurants, offering options like Chinese cuisine, a poolside location, and garden views.

Does Hotel Karen have a spa?

There are no spa services available at this hotel.

How close is Hotel Karen to downtown Hangzhou?

Hotel Karen is 15.5 mi away from Chun'an.

Hotel Karen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 0 out of 3 reviews

10/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

管家式服务，贴心周到

一不当心选了千岛湖当地最贵的酒店，hotel karen 迄今为止住过服务最贴心，最有特色的精品五星酒店，外观像个碉堡或是厂房，还有一扇像似生了锈的铁门，私密性极高，尽显低调奢华。整个酒店拥有环保理念，有自己养植的蔬菜和禽类，夏天可以上岛上采摘，临走还能带上一篮。全程管家式服务，现场摆放刚消过毒的杯具和洗漱用品。整个酒店大多都使用了木质材料，连牙刷都是木质的，化妆包都是牛皮纸做的，每年都使用最好的植物木腊油做养护。环保理念无处不在，服务细致到位，希望明年尽快实现网红酒店的目标和无人机送餐的这块项目
Stayed 2 nights in Dec 2018
Verified review

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023