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Canopy by Hilton Hangzhou West Lake

Property class: 4.5
4.5-star luxury hotel near West Lake, connected to a shopping center

Choose dates to view prices

Photo gallery for Canopy by Hilton Hangzhou West Lake

A modern outdoor spa area with a hot tub, wooden deck, and various potted plants.
A spacious lobby with a central seating area, a bar, and a large digital screen displaying a traditional Asian building.
A commercial kitchen with chefs preparing food, a buffet with various dishes, and a coffee machine.
A modern living room with a sofa, a coffee table, a TV, and a staircase leading to an upper level.
A building with a neon sign reading "canopy" and a circular window display.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
2 Guohuo Road, Hangzhou, 310001
  • Place, West Lake
    ‪1 min walk‬
  • Place, Wushan Night Market
    ‪10 min walk‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪50 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern room with a wooden wardrobe, a hanging rack with clothes, and a shoe storage unit.

Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A modern room with a wooden wardrobe, a hanging rack with clothes, and a shoe storage unit.

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

A modern hotel room with a large bed, a bedside table with a lamp, a small seating area, and a view of the city through large windows.

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a small seating area with a view of the outside, and a separate balcony area.

Deluxe Room, 1 King Bed, Balcony

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Room, 1 King Bed, Accessible

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A modern bedroom with a large bed, a bedside table, and a nightstand.

Suite, 1 King Bed

  • 667 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Loft, 1 King Bed

A modern hotel room with a large bed, a nightstand, a desk, and a wall-mounted mirror.

Loft, 1 King Bed

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wardrobe, and a view of the city.

Premium Room, 1 King Bed

  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a large mirror.

Deluxe Room, 2 Twin Beds

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Deluxe Room, 1 King Bed, City View

  • City view
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Hangzhou

City center stay.Within a 10-minute walk of this Downtown Hangzhou hotel, you'll find West Lake and Wushan Night Market. Broken Bridge and Beishan St are also within 2 miles (3 km).

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Wushan Night Market - 10 min walk - 0.6 miles
  • Hangzhou Jiali Center - 14 min walk - 0.8 miles
  • Wulin Night Market - 19 min walk - 1.0 mile
  • Wulin Square - 3 min drive - 1.4 miles

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪悦览树 Reading Tree Coffee - ‬2 min walk
  • ‪無 - ‬2 min walk
  • ‪北啡咖啡 North Fei - ‬2 min walk
  • ‪点都德（银泰店） - ‬3 min walk
  • ‪南方迷宗大包 - ‬1 min walk

About this property

Canopy by Hilton Hangzhou West Lake

4.5-star luxury hotel near West Lake, connected to a shopping center
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness center, a terrace, and gift shops/newsstands are also featured at the luxury Canopy by Hilton Hangzhou West Lake. Free self parking is available.

This Art Deco Hangzhou hotel is smoke free.

  • 160 guestrooms or units
  • 12 levels
  • Built in 2020
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Dining venue
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

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Sofitel Hangzhou Westlake
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  • Pool
  • Spa
  • Parking included
  • Free WiFi
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Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: CNY 168 for adults and CNY 84 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 52-inch LCD TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Canopy by Hilton Hangzhou West Lake

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • JCB International
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately CNY 168 for adults and CNY 84 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

How close is Canopy by Hilton Hangzhou West Lake to the airport?

Canopy by Hilton Hangzhou West Lake is 23 mi (33-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of Oct 16, 2026, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on Nov 1, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Canopy by Hilton Hangzhou West Lake have an airport shuttle?

Airport shuttle services are not available at Canopy by Hilton Hangzhou West Lake.

Does Canopy by Hilton Hangzhou West Lake offer free breakfast?

Free breakfast isn’t provided at Canopy by Hilton Hangzhou West Lake, but continental breakfast is offered for a fee of CNY 168 for adults and CNY 84 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at Canopy by Hilton Hangzhou West Lake?

No, there is no casino at this hotel.

What time is check-in at Canopy by Hilton Hangzhou West Lake?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Canopy by Hilton Hangzhou West Lake?

This hotel offers free self parking.

Does Canopy by Hilton Hangzhou West Lake have a pool?

Canopy by Hilton Hangzhou West Lake does not have a pool.

Does Canopy by Hilton Hangzhou West Lake have a restaurant?

Yes, there is a restaurant on site.

Does Canopy by Hilton Hangzhou West Lake have a spa?

There are no spa services available at this hotel.

How close is Canopy by Hilton Hangzhou West Lake to downtown Hangzhou?

Canopy by Hilton Hangzhou West Lake is 2.2 mi away from Hangzhou.

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 112 reviews
Rating 8 - Good. 26 out of 112 reviews
Rating 6 - Okay. 10 out of 112 reviews
Rating 4 - Poor. 5 out of 112 reviews
Rating 2 - Terrible. 2 out of 112 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, great location, close to west lake, shopping center and restaurant
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern, great amenities- my second or third stay here. A lively area 12 min walk from west lake and shopping ; clubs & restaurants right across the road - some rooms hear the music all night long so light sleepers may request a back side room.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel is spacious and comfortable. Location is a 8-10 min walk to west lake and the harbin in 77 malls are nearby. There are eateries around and is convenient
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to visit the lake

Thank you Joey, great service
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loft room was a pleasant surprise. Spacious and modern. Great to unwind with the family after a long day of walking around West Lake. The location isn’t the best for access to the lake. Breakfast and lounge were also really great. Would recommend if you plan on staying several days.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff, room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Good
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024