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ARCOTEL Onyx Hamburg

4.5 star property
4.5-star luxury hotel near Reeperbahn

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Photo gallery for ARCOTEL Onyx Hamburg

Exterior
Daily buffet breakfast (EUR 24 per person)
Junior Suite | Premium bedding, down comforters, pillowtop beds, in-room safe
Run of House | Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Air conditioning
  • Room service
  • Free WiFi
  • Pet friendly
  • Parking available

Explore the area

Map
Reeperbahn 1a, Hamburg, HH, 20359
  • Reeperbahn
    ‪3 min walk‬
  • St. Pauli Piers
    ‪6 min walk‬
  • Miniatur Wunderland
    ‪3 min drive‬
  • Hamburg (HAM)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite

  • 366 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Suite

  • 581 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Comfort Room

Comfort Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Comfort Room

  • 258 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Double Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Hamburg

Heart of Hamburg.Within a 10-minute walk of this Hamburg-Mitte hotel, you'll find Reeperbahn and St. Pauli Piers. Miniatur Wunderland and Elbe Philharmonic Hall are also within 2 miles (3 km).

What's nearby

  • Reeperbahn - 3 min walk - 0.2 miles
  • St. Pauli Piers - 6 min walk - 0.3 miles
  • Fish Market - 12 min walk - 0.7 miles
  • Elbe Philharmonic Hall - 2 min drive - 1.0 mile
  • Miniatur Wunderland - 3 min drive - 1.2 miles

Getting around

  • St. Pauli U-Bahn - 2 min walk
  • Michaeliskirche Hamburg Station - 10 min walk
  • Hamburg Airport (HAM) - 33 min drive

Restaurants

  • ‪Tanzende Türme - ‬2 min walk
  • ‪Clouds - ‬2 min walk
  • ‪Mojo Club - ‬1 min walk
  • ‪Pyjama Bar - ‬2 min walk
  • ‪Hesburger - ‬2 min walk

About this property

ARCOTEL Onyx Hamburg

4.5-star luxury hotel near Reeperbahn
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 592 square feet (55 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury ARCOTEL Onyx Hamburg. Parking is available for a fee.

This 4.5-star Hamburg hotel is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 7 levels
  • 592 sq ft of conference space
  • 55 sq m of conference space
  • Built in 2012
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
ARCOTEL Onyx Hamburg offers 215 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 76-cm flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 76-cm flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 40.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Self parking fee: EUR 22 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

ARCOTEL Hamburg Onyx
ARCOTEL Onyx
ARCOTEL Onyx Hamburg
ARCOTEL Onyx Hotel
ARCOTEL Onyx Hotel Hamburg
Hamburg ARCOTEL Onyx
Hamburg Onyx
Onyx ARCOTEL
Onyx ARCOTEL Hamburg
Onyx Hamburg
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hotel
ARCOTEL Onyx Hamburg Hamburg
ARCOTEL Onyx Hamburg Hotel Hamburg

Frequently asked questions

How close is ARCOTEL Onyx Hamburg to the airport?

ARCOTEL Onyx Hamburg is 7.4 mi (33-min drive) away from the Hamburg Airport (HAM) airport, the closest popular airport to the property.

How much does it cost to stay at ARCOTEL Onyx Hamburg?

As of Jun 2, 2025, prices found for a 1-night stay for 2 adults at ARCOTEL Onyx Hamburg on Jun 9, 2025 start from $133.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does ARCOTEL Onyx Hamburg have an airport shuttle?

Airport shuttle services are not available at ARCOTEL Onyx Hamburg.

How close is ARCOTEL Onyx Hamburg to the beach?

This hotel is 5.6 mi (24-min drive) from Övelgönne and 9.3 mi (40-min drive) from inoffizieller FKK Strand. Don't forget your sunscreen!

Does ARCOTEL Onyx Hamburg offer free breakfast?

Free breakfast isn’t provided at ARCOTEL Onyx Hamburg, but buffet breakfast is offered for a fee of EUR 24 per person. It's available on weekdays from 6:00 AM to 10:30 AM and weekends from 6:00 AM to 11:30 AM.

Is there a casino at ARCOTEL Onyx Hamburg?

No, there is no casino at this hotel, but Casino Esplanade (3-min drive) is nearby.

What time is check-in at ARCOTEL Onyx Hamburg?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at ARCOTEL Onyx Hamburg?

Free parking is not available at this hotel. Self parking is available for EUR 22 per day.

Does ARCOTEL Onyx Hamburg have a pool?

ARCOTEL Onyx Hamburg does not have a pool.

Does ARCOTEL Onyx Hamburg have a spa?

There are no spa services available at this hotel.

How close is ARCOTEL Onyx Hamburg to downtown Hamburg?

ARCOTEL Onyx Hamburg is 1 mi away from Hamburg.

ARCOTEL Onyx Hamburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1002 reviews
Rating 8 - Good. 338 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 11 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel that is conveniently located in the entertainment district of Hamburg. Clean rooms with a very good breakfast. Would return again on next visit.
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, rooms, and staff. Convenient to the entertainment district and other night life in a very lively neighbourhood.
Stayed 1 night in Dec 2024

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

Great hotel with excellent breakfast. Good location.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great hotel great location.
Stayed 3 nights in Oct 2024

8/10 Good

Kevin James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but the area can be a little dirty at times.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very welcoming. room was a good size, very good location. downsides were the curtain in the room was falling off the rail and the wifi was very weak in the room (although you can ask for a password to an addtional wifi network)
Stayed 3 nights in Jul 2024

10/10 Excellent

Rob

Stayed 4 nights in Jul 2024

10/10 Excellent

Chervin, LEICESTERSHIRE

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and good location
Stayed 1 night in Jun 2024

10/10 Excellent

George

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous ... staff excelled themselves

With 13 of us staying in the hotel for between 1 and 3 nights, we had lots of comments on the good choice of hotel amongst us. Others hada few issues on getting the room temperature right, but that seemed to be the only criticism I heard. With one member of the party not well, I had reason to enlist the help of the hotel staff in getting more professional medical help. Can't rate the response and willingness and concern of the staff at reception enough. Due to chnaging shifts, I did not get time to thank them personally, but hope this message gets back to them
Stayed 3 nights in Jun 2024

2/10 Terrible

Ahmet

Stayed 2 nights in Jun 2024

6/10 Okay

Tam

Traveled with partner
WiFi doesn’t work, no complimentary water in the room.
Stayed 1 night in Jun 2024

10/10 Excellent

Edward

Stayed 2 nights in Jun 2024

10/10 Excellent

Katsiaryna

Stayed 3 nights in Jun 2024

10/10 Excellent

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Gary

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, good location, but service is iffy

Arcotel Onyx is a great hotel but some aspects of the service let it down.
Stayed 3 nights in May 2024

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities
Great place!!!
Stayed 4 nights in Apr 2024

10/10 Excellent

Aws

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

2/10 Terrible

Aida, glendale

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Is horrible. The manager and staff are incredible rude and irresponsible. The manager pretended to be receptionist to avoid taking any responsibilities. The are located in a very dangerous are with drunk people in front of the hotel. The roomes were dirty and smelled. Would never go back
Stayed 3 nights in Jul 2023

8/10 Good

Sönke

Stayed 1 night in Jul 2023

8/10 Good

Severin Tobias, Valby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite a nice hotel and location. There were some problems with the shower that didn't work properly (the water temperature kept changing by itself) and the breakfast was a bit boring and tame. But overall I would recommend the hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

michael

Traveled with family and small children
Liked everything about it
Stayed 2 nights in Jul 2023

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Darrell

Stayed 1 night in Jun 2023