Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

View from room
Terrace/patio
Hallway
Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Outdoor pool, a heated pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Pool

Explore the area

View in a map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(13 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Superior Double Room, 2 Double Beds

8.0 out of 10
Very good
(65 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(42 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(28 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(22 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(19 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(48 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(29 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(37 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Superior Room, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

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About the neighborhood

Gold Coast

Oceanside stay.At this Surfers Paradise hotel, you'll be well placed to visit Cavill Avenue and Slingshot, both steps away. Also, Surfers Paradise Beach is within half a mile (1 km) and The Star Gold Coast is within 3 miles (5 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • Chevron Renaissance - 5 min walk - 0.3 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk
  • ‪Lot 1 Coffee - ‬1 min walk
  • ‪Wendy's - ‬3 min walk
  • ‪Goldie’s - ‬1 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

How close is Novotel Surfers Paradise to the airport?

Novotel Surfers Paradise is 19.1 mi (38-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Surfers Paradise?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Nov 17, 2025 start from $110.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Surfers Paradise have an airport shuttle?

Airport shuttle services are not available at Novotel Surfers Paradise.

How close is Novotel Surfers Paradise to the beach?

This hotel is a short 4-minute walk from Surfers Paradise Beach and 13-minute walk from Budds Beach. Don't forget your sunscreen!

Does Novotel Surfers Paradise offer free breakfast?

Free breakfast isn’t provided at Novotel Surfers Paradise, but cooked-to-order breakfast is offered for a fee of between AUD 30 and 42 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:00 AM.

Is there a casino at Novotel Surfers Paradise?

No, there is no casino at this hotel, but The Star Gold Coast (4-min drive) is nearby.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Novotel Surfers Paradise?

Free parking is not available at this hotel. Self parking is available for AUD 25 per day.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise features an outdoor pool. The property will be renovating the pool from April 15 2024 to September 30 2025 (completion date subject to change).

Does Novotel Surfers Paradise have a restaurant?

Novotel Surfers Paradise is home to BLVD Cafe & Bar, which features light fare and brunch.

Does Novotel Surfers Paradise have a spa?

There are no spa services available at this hotel.

How close is Novotel Surfers Paradise to downtown Gold Coast?

Novotel Surfers Paradise is 1 mi away from Gold Coast.

Reviews

Novotel Surfers Paradise Reviews

8.0

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 579 out of 1303 reviews
Rating 8 - Good. 362 out of 1303 reviews
Rating 6 - Okay. 202 out of 1303 reviews
Rating 4 - Poor. 86 out of 1303 reviews
Rating 2 - Terrible. 74 out of 1303 reviews

Reviews

8/10 Good

Craig Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and very convenient location. The room was spacious
Stayed 5 nights in Jul 2025

8/10 Good

Alistair

Stayed 2 nights in Jul 2025

10/10 Excellent

Khan Mujahidur

Traveled with family
Liked: Cleanliness, amenities
All good
Stayed 3 nights in Jul 2025

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest friendly convinient
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and great location
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Tatsuro

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The sound insulation of the windows was poor, and it was so noisy I couldn’t sleep.
Stayed 1 night in Jul 2025

10/10 Excellent

Sophia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its all about location with this Novotel. Have stayed here 2 times before and again we couldn't be happier.
Stayed 4 nights in Jul 2025

8/10 Good

Lydia

Stayed 1 night in Jul 2025

6/10 Okay

Alieh

Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at this hotel for five days, and while the initial four days were pleasant, the experience was significantly marred by an issue on the final day. Due to a flight cancellation, we needed an extra night. However, the hotel required us to check out of our room and wait for several hours before the new room was ready. This meant we had to vacate the room from 11 AM to 2 PM, which was inconvenient. It felt like the hotel could have handled this situation more smoothly, perhaps by allowing us to stay in the original room or providing an alternative solution to avoid the extended wait. Despite the initial good experience, this inconvenience significantly impacted my overall satisfaction.
Stayed 5 nights in Jul 2025

4/10 Poor

YOVANA, Ultimo

Disliked: Cleanliness, amenities, property conditions & facilities
We did not like anything unfortunately other than the staff - they were lovely. The breakfast buffet was also great - lots of options.
Stayed 4 nights in Jul 2025

6/10 Okay

Anthony

Traveled with family
Awesome central location. Close to transport and with the 50 cents trial in QLD, it was great. The room we were in needed to be renovated badly. I think the hotel is going through stages of renovation and they did message before the trip to let us know of disruptions in some areas. Could see signs of mold in the bathroom due to lack of ventilation, the fan did not seem to be working. Breakfast was chaotic because of the busy holiday period. Staff struggled with tables turnover. A trolley to help them with table clearing would be helpful I think. Overall it was okay for a quick trip due to the location and we hardly stayed in the room other than for rest. My son found a dead baby cockroach on the bench. Like a said, in need of a refresh.
Stayed 4 nights in Jul 2025

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception checked me in late. I missed the event I flew down for. Reception staff were rude. My sink didnt drain at all. My pillow had lipstick and a boot mark on it, sheets had hair in them. Worst $900 I've ever spent.
Stayed 3 nights in Jul 2025

6/10 Okay

hendri

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noise from the other venue can be heard on lvl 20.
Stayed 2 nights in Jul 2025

6/10 Okay

Stefani

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location of this stay was good, but it definitely feels like that’s all you’re paying for. The room was much smaller than we were expecting. The bathroom was tiny and had no ventilation? The design of the shower also meant that water got all over the floor. The kitchen-ette was lacking in space. Bed was clean and comfortable. The TV had instructions to connect and stream from a smart device, but the connection is so bad it either kept freezing or disconnecting. Parking was not easy, and we were lucky to even find a spot even though we paid for it?
Stayed 1 night in Jul 2025

8/10 Good

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Obviously the property is older and currently undergoing upgrades and maintenance. Room was nice enough with ocean views. It was quite loud in the hallways. We could even hear the elevator ding quite loudly. Checkin was fast and friendly. No parking included which wasn’t obvious prior to booking.
Stayed 1 night in Jul 2025

8/10 Good

Jude

Stayed 5 nights in Jul 2025

10/10 Excellent

varun

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect with the beach right next street. Overall the experience was wonderful
Stayed 3 nights in Jul 2025

8/10 Good

Karen, Lidcombe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice but bit dated
Stayed 2 nights in Jun 2025

6/10 Okay

Jolene

Stayed 1 night in Jul 2025

10/10 Excellent

Carlie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect central location in the heart of surfers paradise. Wonderful view from the room. Clean spacious room. We had a great stay with our baby.
Stayed 3 nights in Jul 2025

8/10 Good

Christopher

Stayed 4 nights in Jul 2025

8/10 Good

David

Stayed 1 night in Jul 2025

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great central location. Terrific staff.
Stayed 2 nights in Jul 2025

10/10 Excellent

Charmaine M

Stayed 1 night in Jul 2025