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Novotel Surfers Paradise

4.5 star property
4.5-star luxury hotel near Cavill Avenue, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

View from room
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Outdoor pool, a heated pool, sun loungers
Exterior

Popular amenities

  • Hot Tub
  • Housekeeping
  • Bar
  • Pool

Explore the area

Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Cavill Avenue
    ‪2 min walk‬
  • Slingshot
    ‪2 min walk‬
  • Surfers Paradise Beach
    ‪3 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Jetted Tub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Jetted Tub

7.6 out of 10
Good
(7 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Penthouse, 4 Bedrooms

  • Sleeps 8
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.4 out of 10
Very good
(11 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds

7.8 out of 10
Good
(58 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds

8.0 out of 10
Very good
(41 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Multiple Beds (Family)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, Multiple Beds (Family)

8.0 out of 10
Very good
(10 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(44 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Double Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(26 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room, Multiple Beds (Family)

8.2 out of 10
Very good
(31 reviews)
  • 462 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Jetted Tub, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Jetted Tub, Ocean View

9.6 out of 10
Exceptional
(7 reviews)
  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(25 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 2 Double Beds, Ocean View

8.2 out of 10
Very good
(16 reviews)
  • 323 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(15 reviews)
  • 377 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Gold Coast

Oceanside stay.At this Surfers Paradise hotel, you'll be well placed to visit Cavill Avenue and Slingshot, both steps away. Also, Surfers Paradise Beach is within half a mile (1 km) and The Star Gold Coast is within 3 miles (5 km).

What's nearby

  • Cavill Avenue - 2 min walk - 0.1 miles
  • Slingshot - 2 min walk - 0.1 miles
  • Surfers Paradise Beach - 3 min walk - 0.2 miles
  • Chevron Renaissance - 5 min walk - 0.3 miles
  • SkyPoint Observation Deck - 5 min walk - 0.3 miles

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 38 min drive

Restaurants

  • ‪Surfers Paradise Beergarden - ‬2 min walk
  • ‪Love Italy - ‬3 min walk
  • ‪Surfers Paradise Surf Life Saving Club - ‬1 min walk
  • ‪Milky Lane - ‬2 min walk
  • ‪Baskin-Robbins - ‬2 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel near Cavill Avenue, connected to a shopping center
As a guest of Novotel Surfers Paradise, you'll find an outdoor pool, an outdoor tennis court, a hot tub, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6749 square feet (627 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the luxury Novotel Surfers Paradise. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 408 guestrooms or units
  • 36 levels
  • 6749 sq ft of conference space
  • 627 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 49-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
During the renovation period (now - September 30, 2025), the swimming pool will be open limited hours on weekdays (4-10 PM); weekend and school holiday pool access remains unchanged.

Renovations and closures

The property will be renovating from April 15 2024 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Swimming pool
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 25 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

How close is Novotel Surfers Paradise to the airport?

Novotel Surfers Paradise is 19.1 mi (38-min drive) away from the Coolangatta Airport (OOL) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Surfers Paradise?

As of Jul 24, 2025, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on Jul 27, 2025 start from $107.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Surfers Paradise have an airport shuttle?

Airport shuttle services are not available at Novotel Surfers Paradise.

How close is Novotel Surfers Paradise to the beach?

This hotel is a short 4-minute walk from Surfers Paradise Beach and 13-minute walk from Budds Beach. Don't forget your sunscreen!

Does Novotel Surfers Paradise offer free breakfast?

Free breakfast isn’t provided at Novotel Surfers Paradise, but cooked-to-order breakfast is offered for a fee of between AUD 30 and 42 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:00 AM.

Is there a casino at Novotel Surfers Paradise?

No, there is no casino at this hotel, but The Star Gold Coast (4-min drive) is nearby.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Novotel Surfers Paradise?

Free parking is not available at this hotel. Self parking is available for AUD 25 per day.

Does Novotel Surfers Paradise have a pool?

Novotel Surfers Paradise features an outdoor pool. The property will be renovating the pool from April 15 2024 to September 30 2025 (completion date subject to change).

Does Novotel Surfers Paradise have a restaurant?

Novotel Surfers Paradise is home to BLVD Cafe & Bar, which features light fare and brunch.

Does Novotel Surfers Paradise have a spa?

There are no spa services available at this hotel.

How close is Novotel Surfers Paradise to downtown Gold Coast?

Novotel Surfers Paradise is 1 mi away from Gold Coast.

Novotel Surfers Paradise Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 532 out of 1233 reviews
Rating 8 - Good. 348 out of 1233 reviews
Rating 6 - Okay. 194 out of 1233 reviews
Rating 4 - Poor. 86 out of 1233 reviews
Rating 2 - Terrible. 73 out of 1233 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Junghyun, Rhodes

Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Veiw
Stayed 2 nights in Apr 2025

6/10 Okay

Elanor

Traveled with family
Liked: Cleanliness, staff & service
A lot of construction going on around main entrance. Great location handy to all amenities especially the trams/taxis/buses. Unfortunately the lifts are not very reliable, they were either being maintained or not working. Had to wait for 20 minutes one day, not ideal. Really nice polite staff
Stayed 7 nights in Apr 2025

8/10 Good

kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
close to Cavil ave shops and beach
Stayed 2 nights in Apr 2025

10/10 Excellent

Roslynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to shopping and everything is a walking distance. Would stay here again definitely
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Slow check in.

Check in time was 2pm. Checked in at 4:15pm and was told to wait till rooms become available. Got checked in after 5pm. Missed my 5pm appointment from this.
Stayed 1 night in Apr 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Building amenities are old and need to be taken care of, rooms are Ok and clean.
Stayed 5 nights in Apr 2025

8/10 Good

Taylor

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff were lovely however we went to book a room at desk. Lined up to be told we had to book online. So went away and booked online then lined up again to check in. Room was not ready so had to leave then come back and lined up a third time to collect keys.
Stayed 1 night in Apr 2025

4/10 Poor

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only 2/5 working lifts during peak holiday weekend (Easter) for a 36 floor hotel packed with guests is poor effort. Try“preventative maintenance”? Would’ve been a great relaxing weekend away otherwise. Do better next time yeah?
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Wai Kwok Jess

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I recently stayed at this hotel and was quite disappointed. The room was poorly sound insulated, I could hear everything from the hallway, neighboring rooms, and even traffic from the street outside. It was hard to get a good night’s sleep with all the noise. The overall atmosphere of the hotel felt dated and dark, lacking the comfort and freshness you’d expect from modern accommodations. While the location was convenient, the lack of soundproofing and the old, gloomy vibe really took away from the experience. I wouldn’t recommend it if you’re looking for peace and comfort.
Stayed 4 nights in Apr 2025

8/10 Good

Kartik

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely, Perfect location All guest shampoos etc were all filled to the brim which was nice as the last 2 places we staysled were 1/4 full. Staff were friendly, breakfast was amazing
Stayed 1 night in Apr 2025

10/10 Excellent

Eamon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, convenient location close to all places of interest. Property does need an update, and the renovations point to that being a priority.
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service and staff were friendly
Stayed 7 nights in Apr 2025

6/10 Okay

Alice

Stayed 1 night in Mar 2025

10/10 Excellent

Tatiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2025

4/10 Poor

Nicole

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The room stank, smelt so musty. We had no garbage bags in any of our bins. One of the 'clean' single beds had nail clippings on it. The shower screen is way too short, so the second you turn the shower on, the bathroom floods. Staff were friendly, and the buffet was quite decent - not enough for us to come back or recommend unfortunately.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Amazing view from 29th floor. We got exceptional service and the hotel too is in a perfect location for getting around goldcoast!
Stayed 2 nights in Mar 2025

8/10 Good

sang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Mar 2025

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Troy

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff are amazing but building is so old and dated! Bar is very average and pool area looks nothing like the pictures.
Stayed 1 night in Apr 2025