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Aparthotel

Luxfort 118 Service Suites

3.0 star property
3-star family-friendly aparthotel near Gurney Plaza, connected to a shopping center

Choose dates to view prices

Photo gallery for Luxfort 118 Service Suites

Indoor pool, sun loungers
A modern elevator with a metallic finish, adjacent to a wall with a wooden panel design.
A hot tub with mosaic tile walls and steps leading up to it, overlooking a cityscape.
A coffee shop with a modern interior and large windows.
Three-Bedroom Suite | Desk, laptop workspace, blackout drapes, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washer
  • Dryer
  • Parking included

Explore the area

View in a map
118, Island Plaza, Jalan Tanjong Tokong, George Town, Penang, 10470
  • Place, Straits Quay Mall
    ‪16 min walk‬
  • Place, Gurney Drive
    ‪17 min walk‬
  • Place, Gurney Plaza
    ‪2 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪26 min drive‬

Room options

View all photos for King Suite

A modern bedroom with a large bed, two bedside tables, a coat rack, and a painting on the wall.

King Suite

  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for King Suite with Sea View

Desk, laptop workspace, blackout drapes, soundproofing

King Suite with Sea View

  • Sea view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with two beds, a flat-screen TV, a desk, and an air conditioning unit.

Family Suite

  • Sea view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

View all photos for Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

A hotel room with a bed, a bathroom, and a view of the outside.

Two-Bedroom Deluxe Studio (the 2nd room is a hall cum bedroom)

  • City view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed
  • Free WiFi

View all photos for Three-Bedroom Suite

A hallway with a wooden floor, a round mirror, and a small potted plant.

Three-Bedroom Suite

  • Sea view
  • 1249 sq ft
  • 3 bedrooms
  • Sleeps 7
  • 3 Queen Beds
  • Free WiFi

View all photos for Two-Bedroom Suite

A hotel room with a bed, a TV, and a desk with a remote control.

Two-Bedroom Suite

  • City view
  • 807 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

George Town

Tanjung Tokong stay.With a stay at this Tanjung Tokong aparthotel, you'll be within half a mile (1 km) of Ibox Museum of Glass Penang and 2 miles (3 km) of Gurney Plaza. Straits Quay Mall and Penang Avatar Secret Garden are also within 2 miles (3 km).
View more Aparthotels in George TownOpens in a new window

What's nearby

  • Ibox Museum of Glass Penang - 7 min walk - 0.4 miles
  • Straits Quay Mall - 16 min walk - 0.9 miles
  • Gurney Drive - 17 min walk - 0.9 miles
  • Penang Avatar Secret Garden - 2 min drive - 1.0 mile
  • Gurney Plaza - 2 min drive - 1.2 miles

Getting around

  • Penang Sentral - 40 min drive
  • Penang Intl. Airport (PEN) - 36 min drive

Restaurants

  • ‪No Eyed Deer - ‬5 min walk
  • ‪Edo Ichi Japanese Cuisine 江戶一日本料理 - ‬2 min walk
  • ‪Mr. Wu 台湾料理专家 - ‬4 min walk
  • ‪Aunty Q Recipe Kitchen - ‬1 min walk
  • ‪Gerai Satay Hamid - ‬2 min walk

About this property

Luxfort 118 Service Suites

3-star family-friendly aparthotel near Gurney Plaza, connected to a shopping center
There's a restaurant on site, as well as 3 coffee shops/cafes and a grocery/convenience store. Public spaces have free WiFi. Luxfort 118 Service Suites offers its guests an indoor pool, a hot tub, and a fitness center. An airport shuttle (available 24 hours) is available for a fee. An arcade/game room, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Luxfort 118 Service Suites. Self parking is free.

Smoking is allowed in designated areas at this 3-star George Town aparthotel.

  • 1 building
  • 30 guestrooms or units
  • 12 levels
  • 3 coffee shops
  • Built in 2013
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas
  • Dining venue
Luxfort 118 Service Suites offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottled water. These individually furnished accommodations have separate sitting areas and include desks. Accommodations at this 3-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with premium satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

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Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Massage
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Free crib

Restaurants on site

  • Edo Ichi

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • 3 coffee shops/cafes
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Extra futon (surcharge)

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium satellite channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Sign language-capable staff
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site
  • Designated smoking areas

Services and conveniences

  • ATM
  • Blackout drapes
  • Free bottled water
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Weekly housekeeping

Location highlights

  • Connected to a shopping center
  • In a shopping district
  • In an entertainment district

Things to do

  • Arcade/game room
  • Fitness classes
  • Gym
  • Pilates classes
  • Shopping

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 30 units
  • Access via exterior corridors
  • Built in 2013
  • Connecting units available
  • Individual furnishings
  • Reception hall
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Luxfort 118 Service Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 80 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

118 Luxfort
118 Service
Luxfort
Luxfort 118
Luxfort 118 Service Suites
Luxfort 118 Service Suites Apartment
Luxfort 118 Service Suites Apartment Penang
Luxfort 118 Service Suites Penang
Service 118
Service Suites
Luxfort 118 Service Suites Penang/Tanjung Tokong
Luxfort 118 Service Suites Apartment George Town
Luxfort 118 Service Suites George Town
Luxfort 118 Service Suites Ge
Luxfort 118 Service Suites Aparthotel
Luxfort 118 Service Suites George Town
Luxfort 118 Service Suites Aparthotel George Town

Frequently asked questions

How close is Luxfort 118 Service Suites to the airport?

Luxfort 118 Service Suites is 13.4 mi (36-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

Does Luxfort 118 Service Suites have an airport shuttle?

Luxfort 118 Service Suites offers an airport shuttle 24 hours a day, on request, for a charge of MYR 80 per vehicle, one-way.

How close is Luxfort 118 Service Suites to the beach?

This aparthotel is 3.9 mi (12-min drive) from Batu Ferringhi Beach and 4 mi (13-min drive) from Tanjung Bungah Beach. Don't forget your sunscreen!

Does Luxfort 118 Service Suites offer free breakfast?

Luxfort 118 Service Suites does not offer free breakfast.

Is there a casino at Luxfort 118 Service Suites?

No, there is no casino at this aparthotel.

What time is check-in at Luxfort 118 Service Suites?

Check-in start time: 2 PM; Check-in end time: 9:00 PM.

Is there free parking at Luxfort 118 Service Suites?

This aparthotel offers free self parking.

Does Luxfort 118 Service Suites have a pool?

Luxfort 118 Service Suites features an indoor pool.

Does Luxfort 118 Service Suites have a restaurant?

Luxfort 118 Service Suites is home to Edo Ichi, which features Japanese cuisine.

Does Luxfort 118 Service Suites have a spa?

This aparthotel doesn't have a spa, but it does offer massages.

How close is Luxfort 118 Service Suites to downtown George Town?

Luxfort 118 Service Suites is 3.1 mi away from George Town.

Luxfort 118 Service Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 79 reviews
Rating 8 - Good. 33 out of 79 reviews
Rating 6 - Okay. 8 out of 79 reviews
Rating 4 - Poor. 2 out of 79 reviews
Rating 2 - Terrible. 0 out of 79 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

vin

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place to stay, highly recommended
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

YUJI

Liked: Cleanliness, amenities, property conditions & facilities, communication
清潔だった。水も4本あり。
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

Gerry

Liked: Cleanliness, room comfort, communication

Mid Week Romantic Sneak

Beginning with communication from Jason alerting us to early check-in to checkout the next day, everything is fine. We wish we would have discovered this location sooner. We enjoyed the comfortable room complete with amenities. Despite being in a room facing the Tanjong Tokong road our room was surprisingly quiet. Lunch at Ido Ichi in the building then dinner just across the street at No Eyed Dear. 2 of our favorite restaurants made our day & evening complete.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Ben

Liked: Cleanliness, amenities
It's a nice and well-equipped property. Though exterior it kind of look like and seasoned building, but accommodation is well maintain and updated. Also, I accidentally left by daughter's favourite water bottle after checked out. The reception is kind enough to help me ship the bottle back to me safely. Kudos!
Stayed 1 night in Jun 2020
Verified review

6/10 Okay

Wai Chung Chris

Liked: Cleanliness, staff & service, property conditions & facilities

泳池很冷，但這樣便宜，不要苛責了。員工好好啊！

酒店的管理其實非常好，負責的職員或經理均能及時回應問題，而且房間打掃得十分清潔，一塵不染，論整潔，很是令人滿意。而且，我們事前還要求了供應電飯煲，酒店職員也預先為我們準備。酒店最強的是下面就有個超級市場，想體驗婚前生活的小兩口子外出旅行，可以天天往超市買菜回家，然後躲在酒店房間自煮自吃。體驗一下新婚時候，兩口子彈盡糧絕，家徒四壁的甜蜜生活，因為這酒店的裝修真的很BASIC。不過，以這樣的價錢，還要求甚麼？ 失分之處在於： 房間的設計很平淡，家具簡單，若多住幾天，會覺得很孤清。另外，房間的佈局因為大廈本身的圖則設計古怪而顯得奇詭。除了睡房方正，起居室和飯廳都奇形怪狀，長住不是辦法。 酒店（或曰這個樓盤）的住客泳池十分陰冷，想下水游泳，總是冰凍得離奇，游不了半小時就要上岸。太冷了。 酒店是位處民居大廈，所在位置下面有商場，但店舖不多，食肆你住三天就全部吃完。走路去附近街區的店面吃吧？檳城白天的太陽猛烈，望一眼已不想走。所以，要住這裏，最好還是租車，或者出門就召Grab Car。
Stayed 4 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Amenities
チェックアウトの１日前の日、一日中 ホテルカウンターがクローズしてました。こんなこと普通はありえない事だと思うけどどうなんでしょうか？
Stayed 24 nights in Jan 2020
Verified review

6/10 Okay

jenching

菩通
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便社區，有超市，食店，有停車，會再次入住
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at check in Apartment and pool very clean Great location Bus to most parts of Penang leaves from front of building Supermarket coffee shop chemist Money changer in building ATM across the road Highly recommend Omara on front desk was so lovely
Stayed 10 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
have been staying there for 2nd time, Customer service officer provided good services and support. I like the washer with dryer facilities.
Stayed 3 nights in Nov 2019
Verified review

8/10 Good

MASANORI

Liked: Cleanliness, property conditions & facilities, room comfort

ペナンの 生活体験

洗濯機や乾燥機迄揃っていてうれしかった。
Stayed 7 nights in Sep 2019
Verified review

10/10 Excellent

Hisae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

悩んだ時にはこのアパートメントで

ペナン長期滞在の際は毎回利用させてもらってます。食事、買い物…全てここに滞在すれば徒歩圏内だし、タウンやビーチに行きたい時はバス停も目の前にあります。あと、何と言っても洗濯機と乾燥機が部屋に常備されており、洗剤まで付いてるので主婦としては助かります。周りに同じ様なコンドミニアムが続々と建ち始めてますが、私はこちらがおススメです。
Stayed 1 night in Aug 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下にモールがあったり、近くにレストランなどもあり食事には困らなかったです。また、ガーニープラザも車で7-8分と利便性の高い場所にあり助かりました。受付のマレー人のスタッフも親切でした。
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services from the counter but no room services. I am pleased with the customer service by one of the lady colleague. She is very helpful. Might think of providing some Room Services like clearing the rubbish and changing the bath towel.
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was okay :) clean friendly people, good swimming pool....
Stayed 4 nights in Jun 2019
Verified review

8/10 Good

Rob

Good location.Amenities were good. Reception was helpful and friendly
Stayed 17 nights in Jun 2019
Verified review

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切でしたし、綺麗で とても良かったです
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place, extremely convenient: you will be granted free parking and the nearest supermarket is just a lift ride away :-) the complex also has a gym and a swimming pool. Communication with the staff was very smooth and fast. If I have to find a flaw, the apartment has not enough pots and pans if you want to cook for yourself.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

Chi Che

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Reception is really helpful & room is clean & comfortable.
Stayed 3 nights in Dec 2018
Verified review

8/10 Good

Ai Ling

Routine trip home away from home.

Trip back home. Place was great as usual.
Stayed 4 nights in Aug 2018
Verified review

8/10 Good

sophie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Spacious for family

Spacious room and big kitchen for 4 people stay or a small family members. Cold Storage and lots of restaurants nearby all in walkable distance. Toilet paper can have more for comfort for the tenants next time if possible . Tight security system so it’s very safe to stay there. It’s very near to go to town as well and to the quay . Overall very good experience to stay , will book the same place in future if travelling to Penang next time
Stayed 3 nights in Jun 2018
Verified review

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value but at some price

I did not stay long enough to be able to claim that I can truly assess the quality of Luxfort 118. But long enough to note that access is a major problem for anyone with any handicaps. There were too many steps to get to and from the elevators to our car. Getting hot water was an issue because I kept forgetting that it is not "on tap", I had to hit the button 5 minutes before use. The place is quite far from the historical area of Georgetown.
Stayed 2 nights in Jun 2018
Verified review

10/10 Excellent

JUNGAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 편안한 숙소.. 식당,슈퍼마켓,은행, 교통 등 주변시설 이용 Good! 강추!
Stayed 16 nights in May 2018
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Mixed feelings

Agree with other reviewer. My room was dark and felt like a bunker. One window total and it was in bedroom facing a wall. 5th floor rooms are near pool but also have a walkway around the perimeter making it unsecure to open windows. Very limited tv options in English. I liked the location as it is more residental and a short bus ride away from major shopping but empty mall was bit creepy. Lady at checkin was very friendly and helpful.
Stayed 10 nights in May 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent property for young children

We booked a double bed with an additional pull-out mattress for the kids, and as we've stayed here before we were upgraded to an apartment with two beds (one in the bedroom, one in the main living room). Additionally, we were given a room that was right outside the pool, which was ideal for the kids. We spent a lot of time at the pool, which has a large sunny area but also lots of shade for young children. The condition of the apartment itself was excellent, it had everything we needed. The lady that met us when we arrived (and who we've met before when we stayed) was very welcoming and helped make the stay even more enjoyable. Add in the Cold Storage in the basement that's open until 10pm, the free parking (make sure you let them know beforehand if you need to park), and it amounted to the perfect place to stay. We'll definitely stay here again next time we're in Penang.
Stayed 12 nights in Apr 2018