2/10 Terrible
Elaine, Canada
Feb 27, 2018
Disliked: Staff & service, room comfort
Locked out in the cold night in Gdansk
we arrived in Gdansk by train about 9:30 pm - it was cold and snowing, we took a taxi to the office to get the keys to the unit. We were given the key and a door code and told the unit was 15 minutes walk. We followed on GPS but were unable to find an entrance, the building was surrounded by wire fencing and an open area close by was a garbage dump. We circled the fending a couple of times and then decided to try closing the refuse area - sure enough we found the door... but the code would not work! We tried calling but the phone was not answered and there was no option to leave a message - by now it 11pm, we are cold, our phone are almost dead, there's no one in the office so there's no point to walk back. We start randomly punching codes, someone buzzed us in. After we are inside I get a cal from the staff who says Oops I gave you the wrong code? I told him there are no towels, of any sort, he says there's nothing I can do about that! Next day I contact him again and say there is no bathroom tissue, again he says there is nothing I can about that! About 6pm the second day we find two towels laid by our door - never did get the toilet tissue!!!
Elaine
Stayed 2 nights in Feb 2018