6/10 Aceptable
Tae Hoon
24 oct. 2025
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
YMMV - Mine was unsatisfactory
Quaint hotel/inn. Rooms still have physical keys which was a throwback. Quite dated in styling but it’s not a knock against the place.
Room was quiet unless a vehicle with a loud exhaust came by but that’s just due to the layout. Slept well and I was comfortable.
Only real negative was the booking situation for me. I booked the room through Hotels.com and it seems it allowed me to do so on an expired credit card. Now, the Highland did call stating as such since they needed to put a deposit down (odd … no mention of this on the booking page - I almost always opt to present my card and pay when I get to a stay). Over the phone, I gave the person who called the updated expiration date and the code. Thinking everything was complete since I did not get a call back, I thought I was set.
Till I tried to check in when I arrived. They didn’t have my reservation. On their system, it was listed as cancelled. Now, I’m not sure if it’s a training problem or the booking system they’re using is new to them but I was disappointed. They did have a lesser room which they offered to me at unfortunately a higher cost than the room I originally booked. I was already there and I was going to let it ruin my trip but I will probably pass on booking there again.
If they made things right from the rip, I’m sure I would have made a more positive review even with the booking issue.
Tae Hoon
Se hospedó 3 noches en octubre de 2025
