2/10 Terrible
Kevne G., Seattle, Washington
11 dic. 2023
Le gustó: Limpieza
No heat- no one to contact to help
We arrived to the home when it was already dark (5 pm in December). The outside lights were inadequate to find the sidewalk to the front door so we had to use our phone lights.
Once inside it was obvious the home did not have the heat running, it was 57F degrees inside (40F outside that night). We fiddled with the thermostat and got the heat running, left for dinner hoping to come back to a warm house.
When we got back 2 hrs later, the temp was 61 and the heat had stopped running. We set the thermostat again but this time I was apparent the system was not running at all. Instead of hanging out in the living room for the evening, we all just headed to bed. It was too cold to do anything else.
I sent a message via VRBO to what I thought was a real person, but in the morning only received an email asking how the check in process was and our opinion of the home so far.
I sent another email referencing the first regarding the heat, hoping there was at least a real person monitoring the emails but only received a response asking how we slept and if there were any questions about the check out process.
My 3rd email, referencing the first two about the lack of heat was only met with another personalized automated email asking to give a 5 star review!
I would not stay at this house again and I would go out of my way to avoid any fundhome.com rentals anywhere.
Kevne G.
Se hospedó 1 noche en diciembre de 2023