2/10 Terrible
Stephanie C.
1 jun. 2024
Stay away.
Upon arrival The A/C was not working. The thermostat was set to 70 but the house was 80 degrees, I let the host know immediately and they sent over maintenance to take a look they said they fixed it but it never went under 78 degrees even though maintenance came AGAIN the next day the house was still hot and at that point we were already mad because the pool water level was way below the filter and the water was cloudy and dirty we asked permission to fill the pool and my husband and brother in law cleaned the pool. The next day maintenance came and shocked the pool we had to wait about 30 minutes she said to jump back in then my nieces Sterling silver jewelry turned black!! Fast forward a few days I informed them the dishwasher was not working and they said they would send maintenance but I asked them not to since we already had so many disruptions during our family vacation we just wanted to enjoy our last evening but then as we are in the pool the other maintenance guy comes through the side gate and is just hovering over the girls and me while we are in the pool so I immediately jump out and the guy is yelling at us because the pool water got cloudy again and said it was our fault because we filled it which we got permission to do, (I have all the texts) then he starts yelling and cursing with my 6 and 3 year old there. He was also saying that the owner knew the effing sh*t was not working and it’s broken so we didnt use the pool after that Horrible experience NEVER AGAIN
Stephanie C.
Se hospedó 5 noches en mayo de 2024