4/10 Malo
Gayle S.
25 ene. 2024
No le gustó: Limpieza
Really disappointing
I addressed the following concerns to the managing agent but there was no response.
We arrived to the property to find the grass really overgrown, which we felt was unwelcoming and not at all expected since the nearby homes are all well kept. We are well past the Christmas and New Year season so I don’t think that can be explained. On coming upstairs there was a bag full of rubbish on one of the kitchen chairs and it was quite smelly.
There were no spare batteries and the batteries in the air con remote, the main TV remote and the clock were flat. We had to go out to purchase new batteries for all remotes.
My partner had to work from home on the Mon-Tues-Wed and had brought his things… eg two good quality computers, which we put on the dining table and could be easily seen from the road, yet we were unable to lock the doors to either verandah in order to go out. This is not ok. We read your reasons for removing the keys but surely a latch or something otherwise would be the minimal expectation? We had other valuables with us and felt very uneasy knowing the house could not be locked.
I note that the price of this holiday home per night exceeds what a comfortable hotel would be so we did have some expectations around cleanliness and presentation. I had to do some basic cleaning before we settled in.
Could be a lovely holiday property but needs work. Thorough cleaning (cobwebs and thick dust ever-where). Outside furniture is rusted out and again unwelcoming.
Gayle S.
Se hospedó 4 noches en enero de 2024