The property is clean and large. However, we had a problem trying to figure out how the heat works. It was freezing for about the first 5 hours that we were there, and then once it did get warm, it was stifling at times. We would have appreciated a typed out "how to" of how the heating turned on and off. Most VRBOs we have stayed before have a instruction sheet with certain things on it like Wifi, suggestions for the area, and definitely instructions on how to manage the thermostat. (if needed) It was so uncomfortable that first day we got there and that kind of put a damper on things. Having wood available is a nice touch, but if it sits outside uncovered, it's practically useless when it's wet. The way the condo is decorated might not be to everyone's taste, but that's not really a reason not to recommend a place. Instructions needed to have been available, especially when people go to Cloudcroft so often in the winter.