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Queens Hotel Cheltenham

4.0 star property
4-star luxury hotel near Cheltenham Racecourse

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Photo gallery for Queens Hotel Cheltenham

Lunch and dinner served
Reception
Exterior
View from room
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
The Promenade, Cheltenham, England, GL50 1NN
  • Place, Cheltenham Town Hall
    ‪4 min walk‬
  • Place, The Promenade
    ‪6 min walk‬
  • Place, Everyman Theatre
    ‪7 min walk‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.6 out of 10
Excellent
(34 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(10 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 365 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Cheltenham

City center stay.You'll be steps from Imperial Gardens and a 5-minute walk from Statue of Edward Wilson. Cheltenham Town Hall and The Promenade are also within half a mile (1 km).

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.3 miles
  • The Promenade - 6 min walk - 0.4 miles
  • Everyman Theatre - 7 min walk - 0.4 miles
  • University of Gloucestershire - 12 min walk - 0.7 miles
  • Pittville Park - 16 min walk - 0.9 miles

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪No 131 - ‬1 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪John Gordons - ‬1 min walk
  • ‪Coffee #1 - ‬3 min walk
  • ‪Montpellier Wine Bar - ‬3 min walk

About this property

Queens Hotel Cheltenham

4-star luxury hotel near Cheltenham Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Does Queens Hotel Cheltenham have an airport shuttle?

Airport shuttle services are not available at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham offer free breakfast?

Free breakfast isn’t provided at Queens Hotel Cheltenham, but cooked-to-order breakfast is offered for a fee of GBP 20.00 per person. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:30 AM to 10:30 AM.

Is there a casino at Queens Hotel Cheltenham?

No, there is no casino at this hotel.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in costs GBP 50 (subject to availability).

Is there free parking at Queens Hotel Cheltenham?

Free parking is not available at this hotel. Self parking is available for GBP 15 per night.

Does Queens Hotel Cheltenham have a pool?

Queens Hotel Cheltenham does not have a pool.

Does Queens Hotel Cheltenham have a restaurant?

Yes, there is a restaurant on site.

Does Queens Hotel Cheltenham have a spa?

There are no spa services available at this hotel.

How close is Queens Hotel Cheltenham to downtown Cheltenham?

Queens Hotel Cheltenham is 0.4 mi away from Cheltenham.

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 615 out of 1000 reviews
Rating 8 - Good. 256 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 28 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Utsav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicholas

Stayed 1 night in Oct 2025

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were excellent and the room and facilites were great
Stayed 1 night in Oct 2025

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We did not have breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault it!
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Staff & service
Nice area
Stayed 1 night in Oct 2025

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Staff Excellent Breakfast good selection of both hot and cold.
Stayed 3 nights in Oct 2025

8/10 Good

Neil

Stayed 1 night in Oct 2025

10/10 Excellent

Emma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Suzy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good check in
Stayed 1 night in Oct 2025

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really lovely and welcoming. The only gripe we had is that the room and bathroom were cold,
Stayed 2 nights in Sep 2025

10/10 Excellent

Dan

Stayed 1 night in Sep 2025

10/10 Excellent

Chantelle

Stayed 1 night in Sep 2025

10/10 Excellent

Terje

Stayed 1 night in Sep 2025

8/10 Good

Paul, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not everyday that you come across a hotel like the Queens Hotel. From the minute you walk in you are greeted by the wonderful staff and lovely surroundings. We stayed for three days and wished we could have stayed longer.
Queens Hotel at night
Imperial Square across from the Queens Hotel
Queens Hotel
Queens Hotel Lobby Sitting Room
Stayed 3 nights in Sep 2025

8/10 Good

Marian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quite expensive. My TV was broken so could not watch TV for the 3 nights I was there. Some cobwebs in the bathroom. But overall I enjoyed my stay and would stay again if I was going again for one night.
Stayed 3 nights in Sep 2025

10/10 Excellent

Chris

Stayed 2 nights in Sep 2025

10/10 Excellent

Jana

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed good breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Oona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Yalda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great - walkable distance to restaurants and shops. Breakfast was good. Limited on site leisure options (e.g. no pool). Also would have been better if there wasn't a daily charge for the onsite parking - I might expect this for a 3 star or less hotel, but not a 4 star.
Stayed 1 night in Aug 2025

4/10 Poor

Claudio

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service and breakfast

I was not told that there was a separate car park for the hotel round the back whenni arrived! The night guy just took my money! Had a ticket in the morning as i was leaving Breakfast was expensive bacon was hard as nails, like it had been cooked for hours! Hotel is lovely and in a great location. I am a regular visitor here. However the quality of customer service and breakfast quality has noticibly reduced since the last time i came
Stayed 1 night in Sep 2025