10/10 Excellent
Raul Antonio
Traveled with family and small children, Traveled with family
Feb 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best travel experiences we have shared with our daughters (6 and 8)! The place is truly magical. Our daughters loved the property and the garden. It was absolutely beautiful. They felt like they were in an adventure. We stayed in an apartment that was 2 floors. It had 2 adjoining rooms on the second floor and one right outside the 2 main rooms. The bathroom was on the first floor. It had a kitchen and a family room.***The place was a little rugged.*** I emphasize this for American travelers who prefer 3/4/5 star hotels. There was only one bathroom. We lost electricity one night. The staff accommodated us to another room for the night with electricity. However, that room did not have a heater. It was so cold! The staff overall was friendly and attentive. However, we chose not to have our room cleaned during our stay and as a result, it was very hard to get toilet paper. Every time we would go to the main desk to get toilet paper, the staff would ask us questions. I would have to remind them that we opted not to have our room clean. The breakfast was amazing! They had honey and olive oil from La Certosa. It was so delicious. Pilar was incredible! The is very friendly and kind. La Certosa makes it own wine as well. I highly recommend. We attended the optional Christmas 7 course lunch. It was phenomenal. They accommodated my food allergies. We have dined at fine restaurants and this lunch was the best! Overall, we would stay here again. We absolutely loved it!
Raul Antonio
Stayed 7 nights in Dec 2024