6/10 Okay
Crystal
Traveled with family
Jan 7, 2026
The hotel itself is beautiful and staff was very nice and organized within their capacity. Bungalows over the water are truly amazing! Administration, though, is another story. Our two night trip was shortened to one by them on the day of our reservation. They sent me a message an hour before we were supposed to be picked up from our hotel in Cartagena to be taken to islawa. They arranged a home for us to stay in that night in Cartagena. Our group was large (10 people plus 10 suitcases which we were very clear about beforehand) and the provided transportation was for half that many people and no suitcases, which we were actually charged for! The boat they provided to the island was also for half that many people, but at least this one was not charged to us. I think they are very understaffed and cannot provide the service they promise. They mean well and try to correct but just aren't capable of delivery.
Crystal
Stayed 2 nights in Jan 2026






































