6/10 Aceptable
Teresa J.
5 ago. 2025
Not stress free
Check in process was great. One we got there we found out it was no elevator and we were on the 3rd floor. I had my mom who is 84. She had a hard time with the stairs and would not leave except three times on our 4 night stay. There was no closet in the main bedroom. Our first night the shower clogged up. I notified them and they would not send anyone to take care of it. Thank goodness there was drano under the kitchen sink and I had to work 1 1/2 hrs to fix it. The next day the oven went out and we had bought a lot of food to cook. They said they would send someone out to look at it but they did not, they didn't show up until the next day. They said they were going to bring a small air fryer/ oven that night but it never showed up. When I spoke with them there answer was that it all worked prior to my arrival. Implying that we must have done something for it not to work. The last night there maintenance did say it was electrical and not our fault. One night we got locked out of the condo around 8:00 pm. I notified them and they said someone could not get there until 10:00 pm. Thank goodness my daughter know how to open a door with a credit card and we got in about 9:30 pm. The response time to fix things or lack of was terrible. They have not tried to make good on anything. I expected that they would refund some money because we had to throw away biggest part of our food. I held off this review hoping they would.
Teresa J.
Se hospedó 4 noches en julio de 2025