4/10 Poor
Madison
Traveled with partner
Mar 1, 2025
What I liked about the property was we had the best room with panoramic pyramid view. Room was decent for the price. One very negative part was a bathroom had strong odour of sewer smell, that wafted into room if door wasn’t shut. I’d be very hesitant to book anything extra through this hotel as they are a huge money grab. We booked a Nile river cruise with Omar and it was not as he described. We were placed on a different boat than originally stated. It stated tickets to attractions were included which they weren’t. Also Omar became very unhelpful once he started to raise the price after our agreement and after we paid deposit. I had to argue with him and then cut him out and deal direct with lobby/hotel. Communications were horrible and we were given limited itinerary, day by day random guides messaged us stating our program for the next day. I feel they smoke annd mirrored us on the tours we booked thru them, we had better luck booking excursions outside of the hotel saving hundreds USD. Also the area around the hotel wasn’t desirable to be in other then the close proximity to pyramids and sphinx. I would not recommend or ever return due to this experience. All staff other than Omar were great to deal with I’ll give them that, breakfast was ok and service there was great.
Madison
Stayed 4 nights in Feb 2025