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Mercure Cairns

4.0 star property
4-star hotel near Cairns Esplanade

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Photo gallery for Mercure Cairns

Outdoor pool, sun loungers
Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board
Miscellaneous
Miscellaneous
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
15 Florence Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪5 min walk‬
  • Place, Cairns Central Shopping Centre
    ‪6 min walk‬
  • Place, Esplanade Lagoon
    ‪10 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Twin Beds

  • City view
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed

  • City view
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed | Minibar, desk, laptop workspace, iron/ironing board

Loft, 1 Queen Bed

  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles) | Minibar, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds (1 Queen and 2 Singles)

7.2 out of 10
Good
(7 reviews)
  • City view
  • 474 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

  • City view
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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4.4 out of 5, Excellent, 1,005 reviews
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About the neighborhood

Cairns

City center retreat .A stay at this Cairns Central Business District hotel places you steps from Cairns Performing Arts Centre and within a 5-minute walk of Cairns Esplanade. JUTE Theatre Company and Center of Contemporary Arts are also within half a mile (1 km).

What's nearby

  • Cairns Performing Arts Centre - 2 min walk - 0.1 miles
  • Cairns Esplanade - 5 min walk - 0.3 miles
  • Cairns Central Shopping Centre - 6 min walk - 0.4 miles
  • Cairns Night Markets - 8 min walk - 0.5 miles
  • Esplanade Lagoon - 10 min walk - 0.5 miles

Getting around

  • Cairns Station - 13 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪La Pizza - ‬7 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Atrium - ‬3 min walk
  • ‪Cc’s Bar And Grill - ‬5 min walk
  • ‪Moku Bar + Grill - ‬2 min walk

About this property

Mercure Cairns

4-star hotel near Cairns Esplanade
Public spaces have free WiFi. Business amenities include a business center and a meeting room. An airport shuttle (available on request) is available for a fee. An outdoor pool, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Cairns.

This 4-star Cairns hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
Mercure Cairns offers 75 air-conditioned accommodations with minibars and espresso makers. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 55-inch TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per day.
  • Cribs (infant beds) are available for AUD 20.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

How close is Mercure Cairns to the airport?

Mercure Cairns is 3.7 mi (10-min drive) away from the Cairns Intl. Airport (CNS) airport, the closest popular airport to the property.

Does Mercure Cairns have an airport shuttle?

Mercure Cairns offers an airport shuttle from 3:30 AM to 11:30 PM, on request, for a charge of AUD 15. per person, one-way.

How close is Mercure Cairns to the beach?

This hotel is 7.3 mi (15-min drive) from Holloways Beach and 10.2 mi (18-min drive) from Yorkeys Knob Beach. Don't forget your sunscreen!

Does Mercure Cairns offer free breakfast?

Mercure Cairns does not offer free breakfast.

Is there a casino at Mercure Cairns?

No, there is no casino at this hotel, but Reef Hotel Casino (14-min walk) and Cazalys Cairns (4-min drive) are nearby.

What time is check-in at Mercure Cairns?

Check-in begins at 2:00 PM.

Is there free parking at Mercure Cairns?

Free parking is not available at this hotel.

Does Mercure Cairns have a pool?

Mercure Cairns features an outdoor pool.

Does Mercure Cairns have a spa?

There are no spa services available at this hotel.

How close is Mercure Cairns to downtown Cairns?

Mercure Cairns is 0.4 mi away from Tropical North Waterfront.

Mercure Cairns Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 38 out of 94 reviews
Rating 8 - Good. 24 out of 94 reviews
Rating 6 - Okay. 22 out of 94 reviews
Rating 4 - Poor. 7 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son concerns-Wifi/internet issues.(slow) Otherwise affordable and friendly/helpful staff. Definitely coming back 👍
Stayed 1 night in Sep 2025

8/10 Good

Paulius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Brooke

Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.
Stayed 2 nights in Jun 2025

8/10 Good

Rosanna

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff were nice but the room cleaners were not great they kept forgetting stuff
Stayed 9 nights in Jun 2025

6/10 Okay

Molly

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.
Stayed 1 night in Mar 2025

4/10 Poor

Chloe

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Stayed 1 night in Jan 2025

8/10 Good

Aysha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over for a few days in cairns. Really good central location
Stayed 2 nights in Jan 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Hotel was in a great location
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Stayed 1 night in Dec 2024

10/10 Excellent

Erin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly
Stayed 2 nights in Dec 2024

6/10 Okay

Jeremy, Brighton Le Sands

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, and perfect location
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Dec 2024

10/10 Excellent

Akinobu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

6/10 Okay

Catherine

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024

8/10 Good

Erhan

Traveled with partner
Liked: Cleanliness, staff & service
Good property
Stayed 1 night in Nov 2024

6/10 Okay

GEORGIA

Traveled with family
Good location. Walking distance to the Esplanade
Stayed 1 night in Sep 2024

2/10 Terrible

Diana

Traveled with family
Disliked: Amenities
Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024