2/10 Terrible
Gaurav
Traveled with group
May 24, 2025
*** Terrible experience. Do not recommend *****. Booked a 2 day double bed studio.
Negatives
- Location - Property is outside central brussels. 30/40 min travel to grand place.
- Service - More like airb&b with even less accountability. only managed partially with reduced services.
- Parking advised but not available as very limited but can only do once you arrive or on the day. Lots of streets around with different zoning restrictions and tow away signs! residents around not happy with visitors to this place.Parking app not available to UK residents. Even if use property parking, you may find yourself blocked when you try to exit!
- Room - Faulty lights, Broken shower, Broken bed. Double bed option booked for 2 days but provided twin with bad mattresses.
- Entertainment - none for english/other language. No internet on tv so no apps
- WIFI - free but very poor speed.
Asked for change for bed/mattress setting after terrible first night on day 1 and ignored. Raised complaint on day 2 and ignored. Ended up with terrible backpain rather than rest on vacation. Needed to visit doctor to get painkillers during stay + continued problems. Management washed away its hands stating its housekeeping problem. Awaiting expedia response.
Positives
-None except staff can speak english. Its a different matter that they don't do anything.
Neutral
-Breakfast option at 15 Euro per person. I didn't try so cannot comment (one can get a decent meal for same amount outside if not cheaper).
Gaurav
Stayed 2 nights in May 2025