6/10 Aceptable
Zayra Denisse
19 ene. 2024
Le gustó: Limpieza y comodidad de las habitaciones
Barely ok.
I found the value for the deluxe room very poor. There was no kettle or complementary coffee/tea which I think it’s almost standard for anything to be barely considered “deluxe” - the kettle was available on request which made things better for us however during our stay we spent a whole day without hot water - then again, why call it deluxe when you are putting people through cold water at -3 C weather? - it was clearly a recently renovated room and everything of course felt new and clean which made out stay safe and comfy enough, but to call it worth “deluxe” no, not at all. It was a basic experience. Our “deluxe” room had a view to nowhere, which I wouldn’t mind if the room was a little bit nicer, but that wasn’t the case. I found the desk and chair comfortable enough to work. In one of these days I guess they were working on something but we arrived to an awful sewer smell in the halls, reception area and through the stairs, we locked ourselves in the room and it seemed to be better. The next day the smell was gone. The staff was very young but bilingual, meaning, they were slightly careless but at the same time their training was enough to get through our stay. They answered to our questions and requests respectfully and I appreciate that a lot. I understand that running businesses in Belgium is expensive but I don’t think that complementary coffee or tea would make any business bankrupt, probably the contrary, because showing care and hospitality is good in the long run
Zayra Denisse
Se hospedó 5 noches en enero de 2024