2/10 Terrible
Teresa A.
3 feb. 2026
No le gustó: Limpieza
We had to switch cabins 30 prior to our arrival which had a water break and I understand that happens. But the cabin Urban Cowboy which was a choice we made by looking at pictures was one the worst cabins we have ever stayed in in our 18 years of coming up there !!!!!! It was very dirty, crumbs of food on one of the beds, mascara on pillow case of another bed, no hot tub, it was very dirty and no water in it but maybe a foot, tv in master bedroom did not work, almost had to call fire department because of a terrible gas smell coming from fire place in living room although maintenance had been out two separate times on it, not enough towels for ten people, plastic bowls in cabinet had at least two inches of water in them which we do have pictures of everything, cleaning ladies came out to clean hot tub and grill which was a joke because neither one was clean when they left, spoke by text every day well several times a day on complaints but nothing was fixed except they did bring us more towels, VERY VERY DISAPPOINTED WITH THIS COMPANY AND NEVER ONCE DID THEY SAY WE WILL COMP A NIGHT FOR OUR INCONVENIENCE OR AMENITIES THAT DID NOT WORK THAT WE PAY TO USE !!!!! And not only that the cabin we originally were to stay in was more money then the cabin we actually stayed in but no one said we will take off the difference!!! What KIND OF BUSINESS ARE YOU RUNNING ????? It CERTAINLY ISN’T TO MAKE PEOPLE WANT TO USE YOU AGAIN !!!!!!!!
Teresa A.
Se hospedó 3 noches en enero de 2026