8/10 Bueno
Tiffany E.
30 nov. 2024
Le gustó: Limpieza
Okay
The communication with the rental property front desk felt icy and unwelcoming. After calling about the oven not working the day of arrival (on our stay for Thanksgiving) as well as that next morning, we were told essentially that they could provide a countertop oven but nothing was guaranteed because an oven is considered an amenity and listed as not guaranteed in the signed contract. We lost out on cooking two meals for our small children that we had planned out for our stay. Then told that we were the first people to complain about the oven not working and that these things happen… Luckily the two gentleman who assisted us from maintenance were far more kind and empathetic and after speaking to the owners we were provided with a new oven that next day. We frequently visit Hochatown and love the getaway this amazing town provides us and consider this to be a small home away from home but this trip was different. I’m sad to leave without being able to provide a positive review for the first time since coming here in years. The location, however, was perfect and close to everything you could want/need to visit.
Tiffany E.
Se hospedó 4 noches en noviembre de 2024