2/10 Terrible
Daniel
Viaje familiar
17 nov. 2025
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We stayed from 31 October to 2 November, and unfortunately the experience fell far below expectations.
We had been looking forward to the trip for a special occasion and were travelling with our baby, but the conditions in the room made it very difficult to enjoy the stay or get proper rest.
On arrival, the room appeared noticeably outdated and did not resemble the images shown online. It was also excessively warm, around 26°C according to our own thermometer, and adjusting the thermostat had no effect. The temperature remained high throughout the night, which was extremely uncomfortable, especially with a young child.
There was also a strong smell of smoke in the room, seemingly coming from the hallway. This created an unpleasant environment and made the room feel unsuitable for a family stay.
As a result of these issues, we left after the first night instead of completing our planned two-night stay.
After leaving, we reviewed the photos online and realised how different they were from the room we were given. We also noticed other guests expressing similar dissatisfaction during check-out.
When we raised our concerns with the management team, the response was dismissive, which added to our disappointment.
Overall, we would advise future guests to take care when booking, as the online presentation did not reflect the reality of our experience.
Daniel
Se hospedó 2 noches en octubre de 2025
