8/10 Good
R L
Apr 12, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel lacks a comfy lounge area
Really happy with the welcome from the reception, The ambiance of the hotel was excellent. Parking was easy too. We got a drink at the bar but all the tables were set up with cutlery and menus. The seating was set up for dining only, I would have preferred a comfy armchair, or a ‘snug’ to rest in after a busy day. We had no choice but to go back to our room. There was a room with 4 chairs. But not at all welcoming. Detached and cold, One felt as though you were in the naughty room. Lovely nights sleep and although the room was smaller than were used to, it was perfectly adequate. Breakfast was very disappointing. I asked for tea and coffee. That was forgotten and not very hot when we reminded them. I ordered a small porridge with honey in a side pot. That was ignored or forgotten. It was just about warm. I think a jug of hot milk would have been helpful, but staff were difficult to find as they were busy. My husbands full English was dry and tepid. He didn’t eat it. Overall the breakfast was disappointing. The ceilings had dried tendrils hanging down and needed a lot of dusting. From reception to the cleaning staff, they were all lovely. Ordering a taxi via reception, was faultless. I’d happily stay here again but hopefully a comfortable, comforting room will be available. The ‘lounge area’, they pointed to the night before was also being used for the breakfast buffet. An outstandingly good looking hotel internally and incredibly beautiful outdoor space.
R L
Stayed 1 night in Apr 2025