Opinión verificada
2/10 Terrible
Gerry S.
31 may. 2026
Le gustó: Limpieza, check-in, ubicación
No le gustó: Comunicación y veracidad del anuncio
The add said the property had 4 golf carts, 2 with the main house and 2 with the annex. We reserved it for that reason, but only the main house had carts, and 2 carts for 16 people is a serious problem. I was told the add would be updated and Jennifer suggested I should rent carts on my own on the island. At the end of the 2nd day we were provided a 3rd cart, but still didn’t have a way to get around together without renting another cart. Even worse, we were told by Andrew at arrival that the master ac wasn’t working but would be repaired Tuesday. It didn’t get repaired, but was replaced Friday morning as we were trying to pack to check out. My wife and I slept in a room all week with no working ac. We were celebrating our 50th anniversary with our children and our 10 grandchildren. When I contacted VRBO, Mahmoud said he was sorry and someone would call me right away. I never heard back from anyone about our issues. I was not rude to anyone I called or messaged, but tried to explain our disappointment. Everyone said they “understood “, but other than getting us one more cart, nothing was done. Well, they did bring us a new coffee maker and two bags of ice. That was appreciated. I would not recommend you stay at this property for the reasons above. It is a beautiful house, but you will not get what you paid for. You will get nice people making empty promises.
Gerry S.
Se hospedó 5 noches en mayo de 2026