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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
4-star hotel near Lake Bacalar

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
Aerial view
1 bedroom, premium bedding, Tempur-Pedic beds, minibar
Junior Suite Partial Lagoon View | View from room
View from property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Cocalitos
    ‪2 min drive‬
  • Cenote Azul
    ‪3 min drive‬
  • Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.6 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Bacalar

On lake.Stay at this Bacalar hotel and you'll be within half a mile (1 km) of Cenote Esmeralda and 2 miles (3 km) of Lake Bacalar. Cenote Cocalitos and Cenote Negro are also within 2 miles (3 km).

What's nearby

  • Cenote Cocalitos - 2 min drive - 0.9 miles
  • Cenote Negro - 3 min drive - 1.4 miles
  • Cenote Azul - 3 min drive - 1.4 miles
  • Municipal Spa of Bacalar - 4 min drive - 1.8 miles
  • Laguna Bacalar Ecological Park - 5 min drive - 2.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

4-star hotel near Lake Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and a garden are also featured at Cristalino Lagoon Front Hotel Restaurant & SPA. Self parking is free.

This 4-star Bacalar hotel is smoke free.

  • 20 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 2023
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cristalino Lagoon Front Hotel Restaurant & SPA offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature premium bedding. 32-inch Smart televisions come with satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include espresso makers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch smart TV with satellite channels

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cristalino Lagoon Front Hotel Restaurant & SPA

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 17 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

How close is Cristalino Lagoon Front Hotel Restaurant & SPA to the airport?

Cristalino Lagoon Front Hotel Restaurant & SPA is 23.5 mi (36-min drive) away from the Chetumal, Quintana Roo (CTM-Chetumal Intl.) airport, the closest popular airport to the property.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have an airport shuttle?

Airport shuttle services are not available at Cristalino Lagoon Front Hotel Restaurant & SPA.

Does Cristalino Lagoon Front Hotel Restaurant & SPA offer free breakfast?

Free breakfast isn’t provided at Cristalino Lagoon Front Hotel Restaurant & SPA, but continental breakfast is offered for a fee of between USD 10.00 and 50.00 per person. It's available every day from 7:30 AM to 11:30 AM.

Is there a casino at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, there is no casino at this hotel.

What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Cristalino Lagoon Front Hotel Restaurant & SPA?

This hotel offers free self parking.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool?

Cristalino Lagoon Front Hotel Restaurant & SPA features 2 outdoor pools.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a restaurant?

Yes, there is a restaurant on site.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a spa?

There are no spa services available at this hotel.

How close is Cristalino Lagoon Front Hotel Restaurant & SPA to downtown Bacalar?

Cristalino Lagoon Front Hotel Restaurant & SPA is 1.5 mi away from Bacalar.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 100 out of 115 reviews
Rating 8 - Good. 13 out of 115 reviews
Rating 6 - Okay. 2 out of 115 reviews
Rating 4 - Poor. 0 out of 115 reviews
Rating 2 - Terrible. 0 out of 115 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Stayed 1 night in Mar 2025

8/10 Good

GARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS OK AT BEST
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramiro, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025

10/10 Excellent

Cary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the property except the windows facing the view were cloudy.
Stayed 3 nights in Feb 2025

8/10 Good

MARIA DE LA CRUZ, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicholas

Great location. Incredible water. Good people.
Stayed 3 nights in Jan 2025

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Salvador

Stayed 3 nights in Feb 2025

10/10 Excellent

ilan

Liked: Staff & service, amenities, property conditions & facilities
Christino Lagoon hotel is a wonderful hotel on an amazingly beautiful Lagoona. Netsed in tropicla vegetation the hotel provides a relaxed superior accomodation. It is a 30 min walk from town but I loved the secultion. The restaurant on site serves delicious food . it is a bit expansive but again the view while you eat is special. The staff is very sweet friendly and extremely accomodating. I must come back!
Stayed 2 nights in Jan 2025

10/10 Excellent

G Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find in Bacalar

Beautiful new (one year old) hotel. Many other waterfront hotels are not aging well. Well maintained. Helpful friendly staff. Room service by request or towel renewal only by request. Excellent AC but need to request day/night changes. Lots of lounges around two pools and docks over water. Good restaurant but music was very loud for dinner ambience. 30 minute walk or inexpensive taxi to town center. SUGGESTION: need a water refill unit (at reception) to reduce plastic bottle usage.
Stayed 3 nights in Jan 2025

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Stayed 3 nights in Dec 2024

10/10 Excellent

Melvin, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice experience at the hotel. The views are fantastic and there were activities available. Any issues were dealt with professionally. The only issue, and its one to keep in mind, is during high season the lagoon is closed every Wednesday. The only activity allowed is swimming so no kayaks, SUP's or boat tours. This fact was not communicated by hotel staff so it forced us to stay an extra night at more cost.
Stayed 2 nights in Nov 2024

8/10 Good

Julio, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, we enjoyed the pool and the lagoon, compared to other places we visited, the lagoon area in front of the hotel was clean with crystal clear water. The staff was super friendly and professional! One thing we absolutely did not like is that you have no control over the AC, you need to call the staff to operate it and that was quite annoying, hopefully they will find a better way to do this, at least access to turn on/off would have nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the lagoon .Magic!
Stayed 5 nights in Nov 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceotional Stay

Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet, also the staff was very nice abd helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

jonathon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed by the comfort, cleanliness and upscale feel to the rooms, the quality of the food from the restaurant and the tranquility of the Lake and the surrounding environment. You will need a car to get to the center but only a 5 minute drive away. The staff were very friendly and helpful.I would definitely reccomend a stay here.
Stayed 3 nights in Oct 2024