Entire apartment

Smartflats - Central Antwerp

4-star apartment near Antwerp Market Square

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Exclusive Penthouse, 1 Bedroom, Terrace, City View | Terrace/patio

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Exclusive Penthouse, 1 Bedroom, Terrace, City View | Living area | 24-inch flat-screen TV with cable channels, TV

Overview
Location
Prices
Amenities
Policies

Good

Popular amenities

Kitchen
Washer
Dryer
Free WiFi
Outdoor Space

Explore the area

Van Ertbornstraat 11, Antwerp, 2018

Place, De Keyserlei
‪1 min walk‬
Place, Queen Elizabeth Hall
‪4 min walk‬
Place, Antwerp Zoo
‪6 min walk‬
Airport, Brussels (BRU-Brussels - National)
‪38 min drive‬

Room options

Exclusive Penthouse, 1 Bedroom, Terrace, City View

City view
1 bedroom
Sleeps 2
1 Double Bed
Free WiFi

Design Apartment, 2 Bedrooms

2 bedrooms
Sleeps 6
2 Queen Beds and 1 Double Sofa Bed
Free WiFi

About the neighborhood

Antwerp

Centraal Station stay.With a stay at this Centraal Station apartment, you'll be steps from De Keyserlei and Flemish Opera. Diamond District and Century Center are also within half a mile (1 km).

View more Apartments in Antwerp

What's nearby

De Keyserlei - 1 min walk - 0.1 miles
Diamond District - 1 min walk - 0.1 miles
Queen Elizabeth Hall - 4 min walk - 0.3 miles
Antwerp Zoo - 6 min walk - 0.3 miles
Antwerp Market Square - 16 min walk - 0.9 miles

Getting around

Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk
Antwerp Port House Tram Stop - 4 min drive
Brussels Airport (BRU) - 41 min drive

Restaurants

‪Bier Central - ‬2 min walk
‪Takumi Ramen Kitchen - ‬1 min walk
‪Quick - ‬1 min walk
‪Five Guys - ‬1 min walk
‪Panos - ‬1 min walk

About this property

Smartflats - Central Antwerp

4-star apartment near Antwerp Market Square

There's a snack bar/deli on site. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Smartflats - Central Antwerp.

This 4-star Antwerp apartment is smoke free.

1 building

9 guestrooms or units

6 levels

Deli

Self-service laundry

Express check-in

Express check-out

Staff is multilingual

Tour and ticket information

Terrace

No smoking on site

Smartflats - Central Antwerp offers 9 accommodations with washers/dryers and espresso makers. Accommodations offer separate sitting areas. Select Comfort beds feature premium bedding. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Antwerp apartment provides complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is offered once per stay and irons/ironing boards can be requested.

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

$74 nightly

Jun 14 - Jun 15

Total with taxes and fees

Property amenities

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Kitchen

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Espresso maker
Full-sized refrigerator/freezer
Microwave
Oven
Stovetop
Toaster

Dining

Snack bar/deli

Bedrooms

Bedroom
Premium bedding
Select Comfort mattress

Bathroom

1 private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels provided

Living spaces

Living room
Separate dining area
Separate sitting area

Entertainment

24-inch flat-screen TV with cable channels

Outdoor areas

Terrace

Laundry

Laundry facilities
Washer/dryer

Comfort

Heating

Pets

No pets allowed

Suitability/Accessibility

Hardwood flooring in room
Smoking not allowed

Services and conveniences

Housekeeping available once per stay
Iron/ironing board on request
Multilingual staff
Tour and ticket assistance

Location highlights

Near a metro station
Near a train station

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

1 building
6 floors
9 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Express check-out available

Special check-in instructions

There is no front desk at this property

The check-in location differs from the property location; go to: [Van Erntborntstraat 11, 2018 Antwerp]

Guests will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance

Prior to arrival, you must complete online registration via a secure link

Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are available for EUR 25.0 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Crib (infant bed) fee: EUR 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned.

Property is also known as

Coco-Mat Residence

Coco-Mat Residence Antwerp

Coco-Mat Residence Apartment

Coco-Mat Residence Apartment Antwerp

Smartflats Design Antwerp Central Apartment

Smartflats Design Central Apartment

Smartflats Design Antwerp Central

Smartflats Design Central

Smartflats Central Antwerp

Smartflats Design Antwerp Central

Smartflats - Central Antwerp Antwerp

Smartflats - Central Antwerp Apartment

Smartflats - Central Antwerp Apartment Antwerp

Frequently asked questions

How close is Smartflats - Central Antwerp to the airport?

Smartflats - Central Antwerp is 3.3 mi (18-min drive) away from the Antwerp (ANR-Antwerp Intl.) airport, the closest popular airport to the property.

Does Smartflats - Central Antwerp have an airport shuttle?

Airport shuttle services are not available at Smartflats - Central Antwerp.

Does Smartflats - Central Antwerp offer free breakfast?

Smartflats - Central Antwerp does not offer free breakfast.

Is there a casino at Smartflats - Central Antwerp?

No, there is no casino at this apartment.

What time is check-in at Smartflats - Central Antwerp?

Check-in start time: 4:00 PM; Check-in end time: midnight.

Is there free parking at Smartflats - Central Antwerp?

Free parking is not available at this apartment.

Does Smartflats - Central Antwerp have a pool?

Smartflats - Central Antwerp does not have a pool.

Does Smartflats - Central Antwerp have a spa?

There are no spa services available at this apartment.

How close is Smartflats - Central Antwerp to downtown Antwerp?

Smartflats - Central Antwerp is 0.9 mi away from Antwerp.

Smartflats - Central Antwerp Reviews

7.6

Good

7.8/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

Verified

10/10 Excellent

Gentiana

Jul 17, 2022

Liked: Cleanliness, amenities, property conditions & facilities, communication

Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.

Stayed 3 nights in Jul 2022

Verified

2/10 Terrible

Ewa

Aug 22, 2024

Disliked: Cleanliness, room comfort, communication

Disgusting and dangerous

Please stay away from this property it was disgusting and dangerous even the fire alarms was ripped of the walls and not to mention bugs in the cutlery draws ,rotten food in the fridge etc.etc

Stayed 1 night in Aug 2024

Verified

4/10 Poor

Verified traveler

May 25, 2024

Liked: Room comfort

Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.

Stayed 3 nights in May 2024

Verified

6/10 Okay

Wendy

Aug 19, 2023

Liked: Cleanliness, room comfort, communication

Great location

The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.

Stayed 6 nights in Aug 2023

Verified

2/10 Terrible

Susan

Sep 26, 2022

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.

Stayed 2 nights in Sep 2022

Verified

4/10 Poor

Miki

Apr 7, 2025

Liked: Communication

Disliked: Cleanliness, room comfort

Would not recommend

It was dirty, dusty, and lots of things was not done. The TV is not plugged in (the wire was not long enough either). The dishwasher stinks of very old dirty water. The fridge and the freezer are not working(if you are staying for a longer time thinking you can you them). There's no internet. There's a dryer but no washer. There's constant alarm from the front door down stairs that you also can hear from the bedroom. But the bed is pretty comfortable. And from the Hotels.com's side... The apartment with balcony is not available. I booked it but i hot the other apartment.

Stayed 4 nights in Apr 2025

Verified

2/10 Terrible

Monica

Sep 17, 2023

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Filthy, greasy on the floors, which stuck underneath our shoes . Rats on the balconny and even one inside the apt.. Dishwaser was out of order. The equipment for dishes was lacking. Dusty and badly cleaned on arrival. No one from the staff called back, when we contacted them. Bed bugs , we were severely bitten all over . Overall a disgrace and far away from what one should expect of a 4 star hotel.

Stayed 6 nights in Sep 2023

Verified

6/10 Okay

Mark

Dec 25, 2023

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities, communication

Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.

Stayed 1 night in Dec 2023

Verified

2/10 Terrible

Louise

Jan 22, 2024

Disliked: Cleanliness, amenities, property conditions & facilities, communication

No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel

Stayed 3 nights in Jan 2024

Verified

2/10 Terrible

Seungchul

Oct 27, 2022

Disliked: Cleanliness, room comfort, communication

Total disaster

Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.

Stayed 2 nights in Oct 2022

Verified

2/10 Terrible

Chloe

Aug 11, 2024

Disliked: Cleanliness, communication

Awful stay

When walking up, the front door didn’t work, so it was left open to the street. This entryway was not lit, and had equipment all over the place. We found out that we shared an elevator with Five Guys restaurant next door because one night it was full of potatoes. Upon arrival to our unit, we found the bathroom sinks had backed up and had trash in them. The main bathroom light did not work. Both of the toilet seats were not clean. The sheets had hair in them, the towels were all stained in some way. We found underwear under the bed. There was no hot water our entire stay. Only one of the windows was unlocked and could open, allowing very little ventilation. One of the windows was cracked. The floors were sticky in places. There were dirty handprints on the walls, stains on the ceiling, and water damage below the windows. The front door constantly jiggled because it was not actually framed. This place was very odd because there were lamps in places without outlets. The TV didn’t have an outlet anywhere close to it, so it did not work as advertised. We reached out to the owners via hotels.com and there has been no response.

Stayed 3 nights in Aug 2024

Verified

4/10 Poor

Nino

Apr 7, 2024

Disliked: Cleanliness, property conditions & facilities, communication

Although the property boasts a perfect location, ample space, and fantastic views, our stay was marred by numerous issues that made it quite challenging. Despite reaching out to The Smartflats Team via telephone and WhatsApp, none of the issues were addressed during our stay. 1. The internet connection was non-functional throughout our three-night stay. 2. We requested a change to our door access code due to security concerns, as our neighbors had the same code, compromising our safety and privacy. Additionally, the neighboring guests inadvertently entered our property. 3. A foul odor emanated from the shower. 4. The TV remote control was missing. 5. Essential bathroom amenities such as shower and hand wash utensils were depleted. 6. Numerous stains were present around many door knobs and light switches. 7. Kitchen cupboard and fridge doors exhibited a sticky residue. 8. The building entrance and elevator were significantly dirty and emitted unpleasant odors. 8. The doorknob to the sleeping room was broken. 9. Both the balcony door and the window in the sleeping room were dysfunctional and did not close properly. Had they addressed at least some of these issues, I would highly recommend the property due to its fantastic view and proximity to the central train station.

Stayed 3 nights in Mar 2024

Verified

2/10 Terrible

Simon

Sep 23, 2024

Disliked: Cleanliness, room comfort, communication

Like a horror movie

This place is dangerously rundown. Please cancel any bookings you have here Pro: • Location • Big space and nice terrace Against: • Front door to building is broken and replaced with dodgy door and plywood frame which is constantly open. The broken front door has a constant alarm. • Lift is broken to ground floor. It’s works intermittently and is often full of waste. • Hallways smell as is used for storage for dirty bedding and are used for storing waste for the Fast food burger place next door (5 Guys) who use the same lift and stairwell. E.g. lift was unusable for hours as it was full of large smelly bins • Hallway floors are wet. Smell is a mixture of fast food waste, homeless people and sewage. Hallways blocked with cages for bedding and food waste • Stairways are unlit. Lights have been torn out from the ceiling, presumably to allow the homeless to sleep in the dark. • Homeless people sleep in the lift lobby at night • There is a hole in the front door of the apartment stuffed with a plastic bag • The windows are broken or don’t lock making the place both hot and insecure. The bedroom has no opening windows (window is screwed shut) and is floor to ceiling glass, so is very hot. • There are mosquitos and bugs everywhere. Had to visit the pharmacy twice for numerous bug bites. Praying it’s the bugs I can see and not bed bugs. • Representatives of the property do nothing (look at reviews here and on other sites- these are long standing issues).

Stayed 5 nights in Sep 2024

Verified

4/10 Poor

Henk

Nov 1, 2024

Disliked: Cleanliness, communication

Erg vies appartement, vloer plakte overal en de kinderen hadden na 30 seconden al vieze zwarte voeten. Gelijk gemeld bij service center maar ze hebben t niet opgelost. Verder zat in de vriezer een vieze laag ijs waar ze op de noordpool u tegen zeggen. Ook wilde een raam niet dicht, niet fijn met kleine kinderen op die hoogte. En bij verlaten was lift ook nog eens kapot wat een uur heeft gekost om alles op ee trappen naar beneden te krijgen. Dus afrader! Was alles dan slecht? Nee de grote van het appartement was geweldog evenals de locatie dicht bij het centrum, de winkels en de zoo!

Stayed 2 nights in Oct 2024

Verified

6/10 Okay

Maria

Jun 13, 2024

Liked: Amenities, communication

Disliked: Property conditions & facilities

Det fanns mycket att tillägga vad gäller underhåll. I princip allt var trasigt och det verkar som om det varit så länge och att ingen bryr sig. Men vi njöt av storleken och utsikten samt det perfekta läget.

Stayed 4 nights in Jun 2024

Verified

6/10 Okay

davy

Jan 9, 2024

Disliked: Cleanliness, room comfort, communication

Goede locatie maar verwaarloosd appartement

Het appartement is gelegen op een mooie locatie in Antwerpen vlakbij het centraal station. Helaas wordt het appartement slecht onderhouden (geen werkende chauffage!) en voelt het verblijf onveilig (deur kan niet op slot langs binnenzijde). Niet aan te raden.

Stayed 1 night in Jan 2024

Verified

8/10 Good

Denis

Oct 26, 2023

Liked: Cleanliness

bien globalement mais...

beaux volumes mais pas aussi sexy que sur les photos (pas de balcon) malgré choix version luxe impossible de se servir de la tv

Stayed 1 night in Oct 2023

Verified

8/10 Good

Verified traveler

Sep 18, 2023

Liked: Room comfort

Disliked: Cleanliness

De lokatie van het appartement is top. Het is een prachtig appartement met heel veel licht. Bedden waren netjes gemaakt. Wij waren echter niet tevreden over de netheid van de keuken en de gangen.

Stayed 1 night in Sep 2023

Verified

4/10 Poor

Petra

Aug 25, 2023

Disliked: Cleanliness, communication

Der lift in den 6.stock defekt, stiegenhaus stark verschmutzt, das Haus eine Baustelle, die klospülung defekt,

Stayed 1 night in Aug 2023

Verified

6/10 Okay

Leon

Jul 31, 2023

Disliked: Communication

Appartement was lekker ruim en goed gelegen. Lift was stuk, dus we moesten via trap naar de 4e etage. Verlichting in trappenhuis was gedeeltelijk defect, dus had je een zaklamp nodig om de deur te vinden. TV werkte niet goed. Zwakke wifi in appartement.

Stayed 3 nights in Jul 2023

Verified

2/10 Terrible

Stephen

Oct 24, 2021

Disliked: Cleanliness, room comfort, communication

Not Smart to stay there

Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.

Stayed 2 nights in Oct 2021

Verified

2/10 Terrible

Brian

Oct 10, 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.

Stayed 7 nights in Oct 2021

Verified

6/10 Okay

Verified traveler

Aug 7, 2021

Liked: Amenities

Huge apartment on a super spot. Fine beds and bathroom but shower sometimes going to cold. TV and tablet not working. Fine kitchen but with few silverware and an extra pan would have been welcome. Apartment also has as a storage place for the cleaning ladies in the hallway which is not very comfortable since they sometimes have to come in during the stay.

Stayed 2 nights in Aug 2021

Verified