The shuttle at the airport had no signs. When I called the hotel with the number on the reservation, it said no one could answer, so we took an expensive taxi. At check in the woman, rude, gave me a flimsy excuse about not answering the phone. The next morning we tried to access the locked gym. The front deskman went on his computer as we waited 10 minutes. Have no idea what he was looking for. Another guest approached and asked for the gym to be opened in German, and it was actioned right away. We felt they were being prejudice because they thought we were Americian. We asked about a shuttle to the airport. He immediately said, no, it should have been booked last night. I told him no one informed us about that. I was mad, at that point I told him we were Canadian, he thought we were from the U.S. He then called someone, said we could get on the shuttle. He at forst said there was no room. The shuttle we got on was half empty. Disgraceful.