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Wyndham Grand Zhaoqing Downtown

4.0 star property
4-star family-friendly hotel, connected to a shopping center in Duanzhou Qu

Choose dates to view prices

Photo gallery for Wyndham Grand Zhaoqing Downtown

Exterior
Lobby
Business Hot Pool Deluxe Suite | Bathroom | Hair dryer, bathrobes, slippers, towels
Property amenity
Dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
13 Xinghu Road, Zhaoqing, Guangdong, 526060
  • Place, Seven Star Crags
    ‪3 min walk‬
  • Place, Fairy Lake
    ‪3 min walk‬
  • Place, Lion Hillock Fort
    ‪14 min walk‬

Room options

View all photos for Accessible 2 Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible 2 Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Business Hot Pool Deluxe Suite

Business Hot Pool Deluxe Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Business Hot Pool Deluxe Suite

  • Lake view
  • 1615 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Business Hot Pool Suite

Business Hot Pool Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Business Hot Pool Suite

  • Lake view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Chairman Hot Pool Duplex Suite

Chairman Hot Pool Duplex Suite | Living room

Chairman Hot Pool Duplex Suite

  • Lake view
  • 2885 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Garden View 2 Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Garden View 2 Double Room

  • Garden view
  • 592 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Hot Pool Lake View 1 King Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Hot Pool Lake View 1 King Room

  • Lake view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Long Stay Garden View 1 King Room

Deluxe Long Stay Garden View 1 King Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Long Stay Garden View 1 King Room

  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Long Stay Garden View 2 Double Room

  • Garden view
  • 592 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Long Stay Hot Pool Lake View 1 King Room

Deluxe Long Stay Hot Pool Lake View 1 King Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Long Stay Hot Pool Lake View 1 King Room

  • Lake view
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Long Stay Hot Pool Lake View 2 Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Long Stay Hot Pool Lake View 2 Double Room

  • Lake view
  • 700 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Presidential Duplex Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Presidential Duplex Suite

  • Lake view
  • 4930 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Lake View (Deluxe Hot Pool)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Lake View (Deluxe Hot Pool)

  • Lake view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Double Beds, Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room, 2 Double Beds, Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Executive Suite, Multiple Beds (Hot Pool)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Suite, Multiple Beds (Hot Pool)

  • Lake view
  • 2045 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Lake View (Superior Hot Pool)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Lake View (Superior Hot Pool)

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room, 2 Double Beds, Lake View (Superior Hot Pool)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Executive Room, 2 Double Beds, Lake View (Superior Hot Pool)

  • Lake view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Grand Presidential Duplex Suite

Grand Presidential Duplex Suite | In-room safe, blackout drapes, iron/ironing board, free WiFi

Grand Presidential Duplex Suite

  • Lake view
  • 7406 sq ft
  • 2 bedrooms
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

View all photos for Hot Pool Family Room

Hot Pool Family Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Hot Pool Family Room

  • Lake view
  • 861 sq ft
  • Sleeps 2
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Superior Garden View 2 Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden View 2 Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Hot Pool Lake View 1 King Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Hot Pool Lake View 1 King Room

  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Hot Pool Lake View 2 Double Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Hot Pool Lake View 2 Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Long Stay Hot Pool Lake View 1 King Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Long Stay Hot Pool Lake View 1 King Room

  • Lake view
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Presidential Suite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Presidential Suite

  • Lake view
  • 3961 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View (Panda Themed)

Room, 2 Double Beds, Garden View (Panda Themed) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Garden View (Panda Themed)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View (Dinosaur Themed)

Room, 2 Double Beds, Garden View (Dinosaur Themed) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Garden View (Dinosaur Themed)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View (Cars Theme)

Room, 2 Double Beds, Garden View (Cars Theme) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Garden View (Cars Theme)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View (Pink Lion Themed)

Room, 2 Double Beds, Garden View (Pink Lion Themed) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds, Garden View (Pink Lion Themed)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds, Garden View (Balala the Fairies Themed)

A bedroom with a large bed, a desk, a chair, a small table, and a tent-like structure.

Room, 2 Double Beds, Garden View (Balala the Fairies Themed)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds (Hot Pool Lake View, Mermaid Theme)

Room, 2 Double Beds (Hot Pool Lake View, Mermaid Theme) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds (Hot Pool Lake View, Mermaid Theme)

  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 2 Double Beds (Hot Pool Lake View, Space Theme)

Room, 2 Double Beds (Hot Pool Lake View, Space Theme) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 2 Double Beds (Hot Pool Lake View, Space Theme)

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds, Lake View (Deluxe, Hot Pool)

Family Room, Multiple Beds, Lake View (Deluxe, Hot Pool) | In-room safe, blackout drapes, iron/ironing board, free WiFi

Family Room, Multiple Beds, Lake View (Deluxe, Hot Pool)

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Deluxe Room, Garden View (w/ Negative Oxygen Ion)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room, Garden View (w/ Negative Oxygen Ion)

  • Sleeps 2
  • 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds (Pool, Pet-friendly)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Twin Room, 2 Twin Beds (Pool, Pet-friendly)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds, Garden View (Pet-friendly)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Twin Room, 2 Twin Beds, Garden View (Pet-friendly)

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Pool, Pet-friendly)

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed (Pool, Pet-friendly)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Zhaoqing

City center retreat .Within a 10-minute walk of this Duanzhou Qu hotel, you'll find Seven Star Crags and Fairy Lake. Xinghu Marsh Park and Lion Hillock Fort are also within 2 miles (3 km).

What's nearby

  • Seven Star Crags - 3 min walk - 0.2 miles
  • Fairy Lake - 3 min walk - 0.2 miles
  • Xinghu Marsh Park - 8 min walk - 0.5 miles
  • Lion Hillock Fort - 14 min walk - 0.8 miles
  • Xing Lake - 4 min drive - 2.4 miles

Getting around

  • Baiyun International Airport (CAN) - 89 min drive

Restaurants

  • ‪鳳元河鮮 - ‬7 min drive
  • ‪KFC 肯德基 - ‬6 min drive
  • ‪Starbucks 星巴克 - ‬4 min drive
  • ‪新世纪渔港 - ‬3 min drive
  • ‪McDonald's (麦当劳) - ‬7 min drive

About this property

Wyndham Grand Zhaoqing Downtown

4-star family-friendly hotel, connected to a shopping center in Duanzhou Qu
Wyndham Grand Zhaoqing Downtown offers its guests a full-service spa, a complimentary water park, and outdoor tennis courts. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 25 meeting rooms available. An indoor pool, a children's pool, and a fitness center are also featured at the family-friendly Wyndham Grand Zhaoqing Downtown. Self parking is free. A complete renovation of Wyndham Grand Zhaoqing Downtown was completed in October 2022.

This 4-star Zhaoqing hotel is smoke free.

  • 630 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Meeting rooms
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Wyndham Grand Zhaoqing Downtown offers 630 air-conditioned accommodations with safes and complimentary bottled water. This Zhaoqing hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Bathrooms include bathrobes, slippers, hair dryers, and children's slippers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

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5.0 out of 5, Exceptional, 1 review
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Property amenities

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • Indoor pool
  • Lifeguards on site
  • Playground

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 68 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 2 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Children's slippers
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Grand Zhaoqing Downtown

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 98 for adults and CNY 68 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: WeChat Pay
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, cash, mobile payments, and WeChat Pay.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

How close is Wyndham Grand Zhaoqing Downtown to the airport?

Wyndham Grand Zhaoqing Downtown is 72 mi (89-min drive) away from the Baiyun International Airport (CAN) airport, the closest popular airport to the property.

How much does it cost to stay at Wyndham Grand Zhaoqing Downtown?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Wyndham Grand Zhaoqing Downtown on May 19, 2026 start from $113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wyndham Grand Zhaoqing Downtown have an airport shuttle?

Airport shuttle services are not available at Wyndham Grand Zhaoqing Downtown.

How close is Wyndham Grand Zhaoqing Downtown to the beach?

This hotel is 13.1 mi (41-min drive) from Yanzhou Island Beach.

Does Wyndham Grand Zhaoqing Downtown offer free breakfast?

Free breakfast isn’t provided at Wyndham Grand Zhaoqing Downtown, but buffet breakfast is offered for a fee of CNY 98 for adults and CNY 68 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Wyndham Grand Zhaoqing Downtown?

No, there is no casino at this hotel.

What time is check-in at Wyndham Grand Zhaoqing Downtown?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Wyndham Grand Zhaoqing Downtown?

This hotel offers free self parking.

Does Wyndham Grand Zhaoqing Downtown have a pool?

Wyndham Grand Zhaoqing Downtown features an indoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.

Does Wyndham Grand Zhaoqing Downtown have a restaurant?

Yes, there are 3 restaurants on site.

Does Wyndham Grand Zhaoqing Downtown have a spa?

Yes, this hotel has a spa.

How close is Wyndham Grand Zhaoqing Downtown to downtown Zhaoqing?

Wyndham Grand Zhaoqing Downtown is 36.7 mi away from Zhaoqing.

Wyndham Grand Zhaoqing Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 21 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 4 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

RAYMOND

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes, good enough.
Stayed 1 night in Dec 2025

10/10 Excellent

Chat Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
I got upgraded and enjoy very much the facilities.
Stayed 2 nights in Nov 2025

10/10 Excellent

WILSON

Stayed 2 nights in Nov 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, best food in the hotel than outside, good customer service, best location.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Right next to the main attraction七星岩. The Chinese restaurant has excellent food with reasonable price. Room is big and has a spring water hottab. Great for couples.
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Man In Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable comfy stay

Good stay. Celebrated 20th anniversary. Hotel very nice and generous to provide nice swan towel deco on bed plus a tasty spongy cream strawberry cake. Enjoyed the nice lake view and comfy bed. Convenient to walk at green path along the star lake and take boat ride. Hot spring/heated pools just downstairs. Good restaurants in hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

ON MAN

Traveled with family
Liked: Cleanliness, amenities
地點、服務、環境、餐飲都非常滿意👍！
Stayed 1 night in Nov 2025

10/10 Excellent

Hsien-Le

Stayed 2 nights in Sep 2025

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

chi keung

Stayed 2 nights in Apr 2025

8/10 Good

JOO WEON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

ming

Liked: Cleanliness
好
Stayed 3 nights in Dec 2024

10/10 Excellent

SAU YINGANNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Kwong Sindow

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

MINI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

King Cheung

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
洒店到景區很方便.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kin Ping

Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

不錯的住宿體驗

環境舒適，鄰近星湖美景，附近美食很多，適合渡假旅遊放鬆一下。
Stayed 2 nights in Sep 2024

10/10 Excellent

Ka Kui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒適的酒店 有改善空間

房內外設施都很好，房間大，床舒適，泳池正。職員的服務都到位。 可能人客多，睡房的清潔不是做得很好。我相信可以再做好一點。 相對價格，自助早餐的食物有點普通和不太可口。
Stayed 3 nights in Aug 2024

10/10 Excellent

ka ngai antoine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

A big hotel but badly managed

Got there around 12:30-12:45pm. They didn’t have the room available and asked to return back to 2pm. At 2pm, gave the keys but no room allocated. Multiple calls (staff hung up on an occasion), resulted in getting the room finally at 3:30-3:45pm…really bad management of rooms and if hadn’t called them multiple times, doubtful we would have had a room available till 5-6pm But the room was clean and comfortable. The water park within the hotel was fun activity for the kid to do. Indoor swimming pools as well as outdoor hot pools were great. Worthwhile going but not during the holiday rush since the staff can’t seem to have a handle on managing that crowd and provide rooms on time.
Stayed 1 night in Aug 2024

10/10 Excellent

Ya Juan

Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Room comfort

Smell of dampness

The room smelled completely damp, hotel looks huge , rooms are quite big but bed are so small, don’t think that you can sleep two people on the bed when you see pictures on the websites, swimming pools are very nice, but I prefer not to stay there again
Stayed 1 night in Apr 2024