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Sheraton Qiandao Lake Resort

5.0 star property
Family-friendly upscale hotel with 3 restaurants

Choose dates to view prices

Sheraton Qiandao Lake Resort

Photo gallery for Sheraton Qiandao Lake Resort

Property amenity
Premium bedding, down comforters, minibar, in-room safe
Exterior
Club Suite, 1 Bedroom, Lake View | Premium bedding, down comforters, minibar, in-room safe
Breakfast (CNY 158 per person)

Overview of Sheraton Qiandao Lake Resort

Reviews
8.8

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Check out the area

Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700
  • Popular LocationQiandao Lake2 min walk
  • Popular LocationXiyuan Wharf3 min drive
  • Popular LocationQiandaohu National Forestry Park3 min drive

Room options

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, Garden View

  • 807 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Lake View

Club Suite, 1 Bedroom, Lake View | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, Lake View

  • 807 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom

  • 1012 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Garden View

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Garden View

  • 517 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Lake View

  • 505 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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$115 total
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About the neighborhood

Hangzhou

On lake.Stay at this Hangzhou hotel and you'll be within half a mile (1 km) of Qiandao Lake and 2 miles (3 km) of Xiyuan Wharf. Qiandaohu National Forestry Park and Wangutang Park are also within 2 miles (3 km).

What's nearby

  • Qiandao Lake - 2 min walk
  • Xiyuan Wharf - 3 min drive
  • Qiandaohu National Forestry Park - 3 min drive
  • Wangutang Park - 3 min drive
  • Shijatang Park - 3 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 138 min drive

Restaurants

  • 星巴克 - 12 min walk
  • 食尚鱼府 - 15 min walk
  • 千岛鱼府 - 16 min walk
  • 外婆湾品鱼馆 - 13 min walk
  • Qiandao Lake Greentown Resort Hotel - 10 min walk

About this property

Sheraton Qiandao Lake Resort

Family-friendly upscale hotel with 3 restaurants
Sheraton Qiandao Lake Resort offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and limo/town car service. Event space at this hotel measures 8073 square feet (750 square meters) and includes conference space. A children's pool, a seasonal outdoor pool, and a health club are also featured at the luxury Sheraton Qiandao Lake Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 249 guestrooms or units
  • 3 dining venues
  • 8073 sq ft of conference space
  • 750 sq m of conference space
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
  • Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Outdoor space

  • Balcony

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Qiandao Lake Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Fee for in-room wired internet: CNY 80 per day (rates may vary)
  • Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash, and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in July and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

How close is Sheraton Qiandao Lake Resort to the airport?

Sheraton Qiandao Lake Resort is 115.8 mi (138-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Qiandao Lake Resort?

As of May 3, 2024, prices found for a 1-night stay for 2 adults at Sheraton Qiandao Lake Resort on May 8, 2024 start from $70.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Qiandao Lake Resort have an airport shuttle?

Sheraton Qiandao Lake Resort offers an airport shuttle from 6:00 AM to 12:30 AM, on request, for a charge of CNY 7000. per vehicle, one-way.

Does Sheraton Qiandao Lake Resort offer free breakfast?

Free breakfast isn’t provided at Sheraton Qiandao Lake Resort, but buffet breakfast is offered for a fee of CNY 158 per person.

Is there a casino at Sheraton Qiandao Lake Resort?

No, there is no casino at this hotel.

What time is check-in at Sheraton Qiandao Lake Resort?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at Sheraton Qiandao Lake Resort?

This hotel offers free self parking.

Does Sheraton Qiandao Lake Resort have a pool?

Sheraton Qiandao Lake Resort features an indoor pool, a seasonal outdoor pool, and a children's pool.

Does Sheraton Qiandao Lake Resort have a restaurant?

Sheraton Qiandao Lake Resort is home to Fishing, which features Regional cuisine.

Does Sheraton Qiandao Lake Resort have a spa?

Pamper yourself with a day at 铂SPA, where you can enjoy aromatherapy, Ayurvedic treatments, and detox wraps.

How close is Sheraton Qiandao Lake Resort to downtown Hangzhou?

Sheraton Qiandao Lake Resort is 0.6 mi away from Qiandaohu.

Sheraton Qiandao Lake Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 15 out of 60 reviews" "
Rating 6 - Okay. 6 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.