6/10 Okay
Gillian
Traveled with family
Oct 18, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
The room was excellent.
My problem is with the food. I had a poor meal from the carvery at around 7pm on the evening of my arrival. The meat on offer was dried up, a fault to which I drew the attention of the male server, who was unconcerned. I settled on the turkey, which appeared to be the least dry, and was offered yorkshire pudding and stuffing, which I accepted. I helped myself to peas, cauliflower in a sauce and small pieces of roast potatoes. I then helped myself to gravy and cranberry sauce. All the items on the plate were tepid at best, the cranberry sauce being the best of a bad meal.
I came in for breakfast at 8am on the morning of my departure to find no member of staff in the bar or breakfast area so I rang the bell in the carvery. A young woman came out of the kitchen and when I explained that I wanted cereal, toast and tea she lost interest and indicated that as it was the continental breakfast I should help myself in the area adjacent to the kitchen. There was a sign indicating pastries next to an empty covered plate so I was only able to have the cereal, toast and tea, which didn’t seem like a continental breakfast to me. When I mentioned the absence of pastries to the young woman she made the excuse that they had to wait for delivery. I also explained about my bad experience of the evening before and that I would not be returning she just said I should do as I saw fit. So that’s another customer you won’t be seeing again.
Gillian
Stayed 1 night in Oct 2025