2/10 Terrible
Chris
Apr 22, 2025
Disliked: Staff & service, amenities
On Thursday night 4/17/2025 going into early Friday morning 4/18/2025 around 12:00am. I went to the front desk to ask for some towels and when I got there, I said hello and a staff member came out form the back office. I asked her "If I could get fresh towels" and she responded back "What you mean you ain't got no towels" and in turn I told her "I wanted fresh towels" and she then told me with her continued attitude "That if I wanted new towels, I would have to bring my old towels back to the front desk." I had no issue in doing so, even though in all my years of staying at hotels, when asking for towels or anything else the staff would just provide you with towels or items requested. What got me upset, is the way she went about the whole situation saying, "What you mean you ain't got no towels" even if that was the case and I didn't have any towels why you would be so rude, asking in the manner in which she did. There is a myriad of ways she could have asked that question in a more professional manner. She acted as if, I was bothering her or taking her away from something more important than helping a customer. When I came back to the front, with my old towels I heard her on the phone laughing and asking the individual on the other end "what you do last night oh for real" and continued laughing. Then I said hello again and she came back to the front, and I handed her my old towels and took the new ones. I will never stay at this hotel again she was very unprofessional.
Chris
Stayed 3 nights in Apr 2025