2/10 Terrible
Fara B.
Jun 28, 2017
Beautiful place poor service
The property was lovely. It was spacious with good living and kitchen space. The yard was nice and the location very convenient.
The two large issues that we had with this rental (and we are property owners ourselves) are related to service: 1) no where on the listing does it mention the need of sheets and towels. We arrived to no sheets on the beds or towels. I did not receive a response to email when I inquired. We had a local German speaker contact the company. They said that we could rent the towels, which is acceptable, I just wish that we would have know beforehand. We rented towels from them and ended up buying sheets. 2) The washing machine did not work. We are a family of 6 and had been traveling by car for 5 days and had dirty laundry. I contacted the company via email and messaging about the washing machine however they did not respond to my inquiry. When a German speaker contacted them on our behalf, they apologized and said that they did not have a repair person available on Friday after 6p. They stated that they would send someone Monday morning. No one came to fix the machine on Monday and we never received communication from the company. We absolutely would not have rented a place without a clothes washing machine.
Otherwise the rental was nice but be aware, you need to bring your own sheets and towels (or rent them but need to inquire) and do not expect service while you stay here.
Fara B.
Stayed 4 nights in Jun 2017