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"The property was a bit run down but it loomed like they were working on making some improvements. " More

By a verified traveler on Sun 08 Aug 2021

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Hotel Description

Hotel near LEGOLAND® Florida in Winter Haven

In Winter Haven

With a stay at this Winter Haven hotel, you'll be steps from Indigo's Family Fun Center and Indigo's Billiards, Bowling & Games. Winter Haven Women's Hospital and Baycare Womens Hospital are also within half a mile (1 km).

Terrace

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A terrace, a garden, and laundry facilities are also on offer.

Queen Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Poolside, Queen Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Poolside, King Room and Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Winter Haven Gardens Inn ratings based on 25 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Winter Haven Gardens Inn

Everyone (13) Couples (1) Family (7)
2 out of 5
The room was very dirty. I took a shower and by the short time I then went to put my shoes on the bottom of my feet were filthy I had to use a washcloth to wipe them off before putting my shoes on. There was no mirror over the sink the mirror that was on the bathroom door was old and needed replaced. The room had recently been updated with countertops and cabinets but they didn’t “finish” the job. We asked for a different room but told no other rooms are available but 15 minutes before at checkin we could choose upstairs or downstairs! How did that change in 15 minutes? We waited about 30 minutes to check in the line was so long and the computer wasn’t working…finally the front desk staff changed to another computer. Very unhappy with our stay.

Posted by , from Naples on Apr 25, 2022

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Comment from Hotel Management

Apr 26, 2022 by Hotel Management

Thank you for sharing your experience, Kathy. We apologize that we did not provide you with a beautifully cleaned room, and will ensure our housekeeping provides this moving forward. We are also working on making updates to our rooms so every guest can have an excellent experience. We also apologize that there were technical issues upon your arrival, as we always strive to get our guests comfortable as quickly as possible. We hope you give us another chance to serve you better on a future visit.

4 out of 5

Posted by , from Roseville on Mar 31, 2022

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1 out of 5
room too small for king and sofa bed. No linen for sofa bed, front office locked, did get king sheets (too big), but no blanket for children. Light in toilet/bath needs ballast, not working and never repaired during two night stay (Rm 110). Some staff never nice, others not so much. No clothes hangers in room, got 5 from office on second day and told to bring them back at checkout. No phone in room. Given small (maybe half gal bag) amount of ice at front desk. ALSO $20 "mgt fee" added to advertised price for each night stayed. Also told at ck in only two breakfast came with room.

Posted by on Mar 21, 2022

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Comment from Hotel Management

Mar 22, 2022 by Hotel Management

Thank you, Reilly, for your feedback. We do apologize the room did not feel spacious and that there were repairs needed in your room. We will ask maintenance staff to make improvements, and I will relay your feedback to our staff so that we can work to better serve you in the future.

1 out of 5

Posted by on Feb 26, 2022

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3 out of 5

Posted by on Sep 30, 2021

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4 out of 5
The property was a bit run down but it loomed like they were working on making some improvements.

Posted by on Aug 8, 2021

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Comment from Hotel Management

Aug 9, 2021 by Comment from Hotel Management

Thank you for choosing Winter Haven Gardens Inn and for leaving a great review. We appreciate your comments and we will work on making updates to modernize the Inn. We hope to have you back again soon once improvements are made.

1 out of 5

Posted by on Jul 23, 2021

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5 out of 5

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 9, 2021 by Comment from Hotel Management

Thanks for the positive review. We're extremely happy to see that you had a great stay and we hope to see you soon!

1 out of 5
My experience wasn’t good at all I need a refund because I didn’t stay at the room because they didn’t have any room available it was very disappointing because they didn’t have anything available please contact me for my refund

Posted by on May 30, 2021

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Comment from Hotel Management

May 30, 2021 by SM

Thank you for your rating and review. We are sorry to hear about your experience at the Winter Haven Gardens Inn and encourage you to contact the hotel directly to discuss a refund, thank you.

1 out of 5
The hotel was nice the only thing i didnt agree with is I ended up doing a reservation online and when I showed up at the hotel I was told I had to pay a $50 deposit well I'm leaving the room I cleaned up the room make sure the towels were hung up and everything was clean so I can get my deposit back. Well it's been one month and I still haven't received my $50 deposit

Posted by on May 15, 2021

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Comment from Hotel Management

May 16, 2021 by SM

Thank you for your review of your experience at the Winter Haven Gardens Inn. We apologize for the delay in receiving your deposit back and urge you to contact the hotel directly to discuss further. Thank you.

Property Features

As a guest of Winter Haven Gardens Inn, you'll find a terrace, barbecue grills, and a vending machine. WiFi is free in public spaces. The business-friendly Winter Haven Gardens Inn also features a garden, laundry facilities, and a television in a common area. Self parking is free. This Winter Haven hotel is smoke free.

  • 225 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Garden
  • BBQ grill(s)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Train station: Winter Haven Station (1.3 km / 0.8 mi)
  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Winter Haven Gardens Inn offers 225 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. 27-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. This Winter Haven hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Boat tours nearby
  • Parasailing nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Skydiving nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Up to 2 towels are provided per room.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Winter Haven Suites
  • Winter Haven Suites Hotel
  • Winter Haven Gardens Inn Hotel
  • Winter Haven Gardens Inn Hotel
  • Winter Haven Gardens Inn Winter Haven
  • Winter Haven Gardens Inn Banquet Center
  • Winter Haven Gardens Extended Stay Hotel
  • Winter Haven Gardens Inn Hotel Winter Haven

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.