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Mercure Hotel Windhoek

Property class: 4
4-star spa hotel near Maerua Mall

Choose dates to view prices

Photo gallery for Mercure Hotel Windhoek

The exterior of the Mercure Hotel with a clear entrance, a well-lit lobby, and a brick facade.
A spacious lobby with a modern design, featuring a seating area with sofas and a coffee table, a reception desk, and a view of the outdoor garden.
A modern living room with a stone wall, a sofa, armchairs, and a patterned rug.
A modern lobby with a patterned wall, a leather sofa, a round table, and a potted plant.
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Corner Of Auas Aviation Road, Windhoek, 9000
  • Place, Independence Stadium
    ‪18 min walk‬
  • Place, The Grove Mall of Namibia
    ‪4 min drive‬
  • Place, NamibRand Nature Reserve
    ‪5 min drive‬
  • Airport, Windhoek (WDH-Hosea Kutako)
    ‪35 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

A hotel room with a bed, a desk with a chair, a TV, a wardrobe, and a small table.

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, two bedside lamps, a small table, two armchairs, and a window with a view of trees.

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a window with curtains.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, a desk with a chair, a TV, a wardrobe, and a small table.

Classic Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Windhoek

Near the airport.You'll find Maerua Mall and The Grove Mall of Namibia within 3 miles (5 km) of this hotel. Christ Church and Namibia University of Science and Technology Hotel School are also within 3 miles (5 km).

What's nearby

  • Independence Stadium - 18 min walk - 1.0 mile
  • Maerua Mall - 3 min drive - 1.9 miles
  • The Grove Mall of Namibia - 4 min drive - 2.3 miles
  • NamibRand Nature Reserve - 5 min drive - 2.8 miles
  • Katutura Township - 5 min drive - 2.8 miles

Getting around

  • Windhoek Station - 11 min drive
  • Windhoek (ERS-Eros) - 1 min drive

Restaurants

  • ‪KFC Southgate - ‬13 min walk
  • ‪Krisjan's Bistro - ‬4 min drive
  • ‪Sante Fe Spur Steak Ranch - ‬5 min drive
  • ‪KFC - ‬4 min drive
  • ‪Arebbusch Restaurant - ‬2 min drive

About this property

Mercure Hotel Windhoek

4-star spa hotel near Maerua Mall
Mercure Hotel Windhoek offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 15 meeting rooms. Event space at this hotel measures 2099 square feet (195 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the business-friendly Mercure Hotel Windhoek. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Windhoek hotel is smoke free.

  • 199 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 coffee shops
  • Meeting rooms
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Mercure Hotel Windhoek offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Windhoek hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Similar properties

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  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 947 reviews
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Total with taxes and fees
Hilton Windhoek

Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

How close is Mercure Hotel Windhoek to the airport?

Mercure Hotel Windhoek is 0.4 mi (1-min drive) away from the Windhoek (ERS-Eros) airport, the closest popular airport to the property.

Does Mercure Hotel Windhoek have an airport shuttle?

Mercure Hotel Windhoek offers an airport shuttle 24 hours a day, on request, for a charge of NAD 380 per vehicle, one-way.

Does Mercure Hotel Windhoek offer free breakfast?

Free breakfast isn’t provided at Mercure Hotel Windhoek, but buffet breakfast is offered for a fee of NAD 220 for adults and NAD 110 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Hotel Windhoek?

No, there is no casino at this hotel, but Plaza Casino (5-min drive) and Avani Windhoek Hotel & Casino (5-min drive) are nearby.

What time is check-in at Mercure Hotel Windhoek?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Hotel Windhoek?

This hotel offers free self parking.

Does Mercure Hotel Windhoek have a pool?

Mercure Hotel Windhoek features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Mercure Hotel Windhoek have a restaurant?

Yes, there are 3 restaurants on site.

Does Mercure Hotel Windhoek have a spa?

Pamper yourself with a day at Oukolele Spa, where you can enjoy thalassotherapy, body treatments, and aromatherapy.

How close is Mercure Hotel Windhoek to downtown Windhoek?

Mercure Hotel Windhoek is 1.9 mi away from Windhoek.

Mercure Hotel Windhoek Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 27 out of 50 reviews
Rating 8 - Good. 13 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 2 out of 50 reviews
Rating 2 - Terrible. 3 out of 50 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern hotel. Staff engaging and helpful. Felt safe and well cared for.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent breakfast
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bumped over to Movenpick, the sister hotel to Mercure on the shared property. Rooms at Movenpick have been redone and are nicely fitted out. The gym is awesome. The pool and pool area also awesome. There’s a coffee and pastry shop— excellent. And a nice restaurant whose primary fault is that there are only two fish dishes: Norwegian salmon and prawns. There’s a pizza place located within Mercure.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Nice stead
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The Mercure is excellent value for money. I've stayed at its sister hotel, Movenpick, located on the same sprawling property, back when it was the Safari Hotel. As a guest of the Mercure, you have access to the excellent gym in the Movenpick. The Mercure has an excellent restaurant and is known for its pizza which I highly recommend. There is an outdoor pool as well as a coffee shop and a high-tented outdoor sitting area. Very nice indeed. My room was a bit dated but spotlessly clean and with all the necessary amenities. The air con worked flawlessly and power is dependable (unlike a lot of cities across Southern Africa). Plugs are UK, South Africa, and EU style plus USB. Two drawbacks: first, the absence of hot water in the shower. Maybe it would eventually come, but I wasn't willing to waste the hundreds of litres of water in the wait. So a quick lukewarm shower was what I had. Alternatively, you could have a hot shower at the gym at Movenpick. Second, room service was painfully slow. The food was good and hot when it arrived, but waiting nearly an hour was a disappointment. Nevertheless, I'd happily stay here again.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine fantastische Unterkunft zu einem sensationell günstigen Preis. Unser Zimmer im 2. OG war mit dem Fahrstuhl erreichbar, modern, ausreichend groß, sauber. In der gleichen Anlage findet sich auch das Mövenpick Hotel, wo wir auch unser Frühstück bekamen. Das Frühstück war wirklich außergewöhnlich gut. Unsere Koffer konnten wir den Tag über an der Rezeption stehen lassen. Die Rezeption war gut ausgestattet und sehr hilfsbereit. Das Hotel war gut gelegen, nahe der Autobahn und zum Stadtzentrum. Vom nahegelegenen Flugplatz war nahezu nichts zu hören. In unmittelbarer Nähe finden sich Restaurants, Fast Food, Tankstellen.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Café da manhã excelente
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Et lidt slidt hotel. Men generelt ok til prisen
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Stayed 1 night in Mar 2026