See all properties

Mercure Hotel Windhoek

4.0 star property
4-star spa hotel near Maerua Mall

Choose dates to view prices

Photo gallery for Mercure Hotel Windhoek

Relax by the outdoor fireplace, surrounded by comfortable seating and a canopy.
Relax in our spacious lobby with a central seating area, coffee table, and comfortable sofa.
Relax in a stylish seating area with a sofa, armchairs, and a geometric-patterned rug.
Welcome to our hotel lobby, featuring a spacious reception area with a comfortable seating space and a large window offering a view of the outside.
Welcome to Mercure Hotel, where a clear sign marks the entrance to a warm reception area and beautifully maintained outdoor space.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Corner Of Auas Aviation Road, Windhoek, 9000
  • Maerua Mall
    ‪2 min drive‬
  • The Grove Mall of Namibia
    ‪3 min drive‬
  • NamibRand Nature Reserve
    ‪4 min drive‬
  • Windhoek (WDH-Hosea Kutako)
    ‪36 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Classic Room, 2 Twin Beds | In-room safe, individually furnished, desk, laptop workspace

Classic Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Windhoek

Near the airport.You'll find Maerua Mall and The Grove Mall of Namibia within 3 miles (5 km) of this hotel. Namibia University of Science and Technology Hotel School and NamibRand Nature Reserve are also within 3 miles (5 km).

What's nearby

  • Safari Court Conference Center - 2 min walk - 0.1 miles
  • Maerua Mall - 2 min drive - 1.4 miles
  • The Grove Mall of Namibia - 3 min drive - 2.1 miles
  • NamibRand Nature Reserve - 4 min drive - 2.3 miles
  • Katutura Township - 4 min drive - 2.3 miles

Getting around

  • Windhoek (ERS-Eros) - 2 min drive

Restaurants

  • ‪Jonnos Bistro - ‬4 min drive
  • ‪Mugg & Bean - ‬5 min drive
  • ‪Country Club Resort Windhoek - ‬7 min drive
  • ‪KFC - ‬5 min drive
  • ‪Ocean Basket - ‬5 min drive

About this property

Mercure Hotel Windhoek

4-star spa hotel near Maerua Mall
Mercure Hotel Windhoek offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 15 meeting rooms. Event space at this hotel measures 2099 square feet (195 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at the business-friendly Mercure Hotel Windhoek. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Windhoek hotel is smoke free.

  • 199 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 2099 sq ft of conference space
  • 195 sq m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hotel Windhoek offers 199 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Windhoek hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

Languages

Afrikaans, English, German, Portuguese, Spanish

Similar properties

Experience the Hilton Windhoek's striking architecture, featuring a cylindrical tower and modern design.

Hilton Windhoek

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 799 reviews
$97 nightly
The price is $114
Jul 19 - Jul 20
Total includes taxes and fees
Hilton Windhoek

Property amenities

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

How close is Mercure Hotel Windhoek to the airport?

Mercure Hotel Windhoek is 0.5 mi (2-min drive) away from the Windhoek (ERS-Eros) airport, the closest popular airport to the property.

Does Mercure Hotel Windhoek have an airport shuttle?

Mercure Hotel Windhoek offers an airport shuttle 24 hours a day, on request, for a charge of NAD 380 per vehicle, one-way.

Does Mercure Hotel Windhoek offer free breakfast?

Free breakfast isn’t provided at Mercure Hotel Windhoek, but buffet breakfast is offered for a fee of NAD 220 for adults and NAD 110 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Mercure Hotel Windhoek?

No, there is no casino at this hotel, but Avani Windhoek Hotel & Casino (4-min drive) and Plaza Casino (5-min drive) are nearby.

What time is check-in at Mercure Hotel Windhoek?

Check-in start time: 2:00 PM; Check-in end time: anytime.

Is there free parking at Mercure Hotel Windhoek?

This hotel offers free self parking.

Does Mercure Hotel Windhoek have a pool?

Mercure Hotel Windhoek features an outdoor pool and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Mercure Hotel Windhoek have a restaurant?

Yes, there is a restaurant on site.

Does Mercure Hotel Windhoek have a spa?

Pamper yourself with a day at Oukolele Spa, where you can enjoy deep-tissue massages, thalassotherapy, and body treatments.

How close is Mercure Hotel Windhoek to downtown Windhoek?

Mercure Hotel Windhoek is 1.9 mi away from Windhoek.

Mercure Hotel Windhoek Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 12 out of 30 reviews
Rating 8 - Good. 12 out of 30 reviews
Rating 6 - Okay. 3 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Boma, Houston

Stayed 4 nights in Mar 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025

8/10 Good

Lloyd

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Toivo

Stayed 1 night in Jan 2025

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

FCI Flight Centre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Keiko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024

6/10 Okay

Jamie, Taupo

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024

10/10 Excellent

Ramohudi Simon

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Hernan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024

8/10 Good

Bernadette

Stayed 1 night in Mar 2024

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024

8/10 Good

Hoshyar

Stayed 1 night in Jul 2023

8/10 Good

Jignesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2022

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022

2/10 Terrible

Martha

Stayed 2 nights in Jun 2022

6/10 Okay

Torben

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Andre

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025

4/10 Poor

Femke

Stayed 3 nights in Mar 2025

10/10 Excellent

Deniz

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Zhila

Traveled with partner
Nice stead
Stayed 1 night in Feb 2024

10/10 Excellent

Hoshyar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023