2/10 Terrible
Stephanie, New Castle
Oct 22, 2025
Disliked: Cleanliness, staff & service
I rarely write negative reviews. I have been coming here for years. I have always respected the property. But since the property did not respect me I will tell the public that this place now has an infestation of cockroaches of various lifestages. I woke up at 4am and found an adult cockroach in the bathtub. The next evening I then found juvenile cockroaches all throughout the inside of the microwave. I should have read the recent reviews that also complained of cockroaches. The hotel was aware. They still are renting these rooms. This is so disrespectful to the guests. The girl on midnight shift offered to change my room to one beside my room. She obviously doesn’t understand how a cockroach infestation works. I had to go buy garbage bags at 5am, she didn’t even offer me garbage bags to seal my belongings up into so I didn’t bring them home with me. I then came home on my last day off and had to comb through everything and do laundry very carefully. Just unbelievable that they KNEW, still rented rooms, and did not compensate me for this ridiculous stay that was supposed to be a break from stress for me. I will never stay here again after so many years of coming here, simply because they were aware of the problem and did not do the right respectful thing.
Stephanie
Stayed 2 nights in Oct 2025
