4/10 Poor
Adam
Traveled with family
Dec 10, 2023
Liked: Cleanliness
Disliked: Staff & service, room comfort
Good morning
We are not happy at all with this visit,
Firstly the room up on entry was cold and took a while to heat up
We have stayed here on numerous occasions and always been greeted with a smile - the atmosphere of the building was very cold and unwelcoming
We have always been offered a cooked breakfast and the host is usually very attentive at breakfast
We went down to breakfast, no one was there to meet us after shouting hello a member of staff came out and said help yourself. At no point did she say a cooked breakfast was no available, she told us to help ourselves to a table to which we sat and sat and sat expecting someone to take our order. We finally realised no one was coming when the waitress went back up the stairs
We asked about the breakfast when we went back upstairs and was told of yeah sorry it’s continental only and should have said in your email - no it didn’t as attached
Also when we made the booking we chose the option to pay at the property however it was taken out prior to arrival.
We travelled from Leicester and have many any enjoyable stays at your property and was very sad to see how unwelcoming and unprofessional it has become
Adam
Stayed 1 night in Dec 2023