2/10 Terrible
Traci H.
1 oct. 2024
Le gustó: Limpieza
Poor customer service by management company
The minute we walked into house we saw caution tape on door leading to deck. We were unable to use the deck. We were not told of this. Communication with management company was very poor. When talking to them they said they did not know this. This was one of the main features to why we wanted to stay here. They also provided a number for issues that arise and one evening the knob on a bedroom door would not open. We called the number and they could not get a maintenance person to the house. They sent us an approval to use what means necessary to get the door open. Every time we called and spoke with someone, they were very apologetic and always said they would call back, but the callbacks never happened. We had to call back every time, and sometimes they would not answer. We came here to celebrate our daughter’s wedding and this management company tampered this celebration. And all we got was a very small amount for the issues. I would HIGHLY recommend that no one ever use Outpost as their rental company. To Outpost, thanks for making what was supposed to be a very memorable moment not so memorable!!!
Traci H.
Se hospedó 5 noches en septiembre de 2024