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InterContinental Hayman Great Barrier Reef by IHG

5.0 star property
5-star beachfront hotel near Coral Sea

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Photo gallery for InterContinental Hayman Great Barrier Reef by IHG

Exterior
Creator video - submitted by Volha’s Travel Vault
Suite, 3 Bedrooms (Hayman) | Premium bedding, down comforters, pillowtop beds, minibar
Exterior
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Hayman Island, Whitsundays, QLD, 4801
  • Place, Whitsunday Lookout
    ‪10 min walk‬
  • Place, Cook Lookout
    ‪33 min walk‬
  • Place, Whitehaven Beach
  • Airport, Hamilton Island, QLD (HTI-Great Barrier Reef)

Room options

View all photos for Classic Room

Classic Room | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room

10.0 out of 10
Exceptional
(2 reviews)
  • Resort view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Lagoon Ocean View)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed (Lagoon Ocean View)

9.8 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Pool View

View from room

Suite, 1 Bedroom, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Courtyard View (Retreat)

Classic Room, 1 King Bed, Courtyard View (Retreat) | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed, Courtyard View (Retreat)

10.0 out of 10
Exceptional
(5 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Beachfront (Pool, Adults Only)

Villa, 1 King Bed, Beachfront (Pool, Adults Only) | Premium bedding, down comforters, pillowtop beds, minibar

Villa, 1 King Bed, Beachfront (Pool, Adults Only)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1292 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lagoon View

View from room

Premium Room, 1 King Bed, Lagoon View

  • Lagoon view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Lagoon View

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Twin Beds, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds (Lagoon Ocean View)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Twin Beds (Lagoon Ocean View)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Pool Ocean View)

Suite, 2 Bedrooms (Pool Ocean View) | View from room

Suite, 2 Bedrooms (Pool Ocean View)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 2 Bedrooms (Hayman)

Suite, 2 Bedrooms (Hayman) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms (Hayman)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 1722 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Lagoon View

  • Ocean view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Lagoon)

Premium bedding, down comforters, pillowtop beds, minibar

Family Suite (Lagoon)

  • Lagoon view
  • 1550 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Pool Access (Adults Only)

Suite, 1 Bedroom, Pool Access (Adults Only) | View from room

Suite, 1 Bedroom, Pool Access (Adults Only)

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Hayman)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Hayman)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 990 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Beach Access)

Premium Room, 1 King Bed (Beach Access) | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed (Beach Access)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms (Hayman)

Suite, 3 Bedrooms (Hayman) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 3 Bedrooms (Hayman)

  • Ocean view
  • 2045 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for House, 3 Bedrooms (Hayman Beach)

Premium bedding, down comforters, pillowtop beds, minibar

House, 3 Bedrooms (Hayman Beach)

  • Ocean view
  • 4306 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

View all photos for Room, 4 Bedrooms (Hayman Residence)

Room, 4 Bedrooms (Hayman Residence) | Premium bedding, down comforters, pillowtop beds, minibar

Room, 4 Bedrooms (Hayman Residence)

  • Ocean view
  • 6997 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds

View all photos for Suite, 1 Bedroom, Accessible

View from room

Suite, 1 Bedroom, Accessible

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Beachfront (Pavilion, Adults Only)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Whitsundays

Beachfront retreat .Your stay at this hotel will put you steps from Hayman Island Reef and a 5-minute walk from Coral Sea. Also nearby are Whitsunday Lookout and Cook Lookout.

What's nearby

  • Whitsunday Lookout - 10 min walk - 0.6 miles
  • Hayman Island Reef - 1 min drive - 0.0 miles

Restaurants

  • Bam Bam
  • amici
  • AQUA
  • Pacific breakfast restaurant
  • Oriental Teahouse

About this property

InterContinental Hayman Great Barrier Reef by IHG

5-star beachfront hotel near Coral Sea
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At InterContinental Hayman Great Barrier Reef by IHG you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center.

Smoking is allowed in designated areas at this 5-star Whitsundays hotel.

  • 182 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 205248 sq ft of conference space
  • 19068 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
InterContinental Hayman Great Barrier Reef by IHG offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature iPads and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Whitsundays hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Hayman Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 6 years old are not allowed in the spa.

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 5:30 PM at scheduled times
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Designer stores
  • Ecotours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorized watercraft
  • Pickleball
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Volleyball
  • Water sports equipment
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • iPad
  • LCD TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must transfer to the property via boat or floatplane and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.9 percent for credit card payments
Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
This property is accessible by boat transfer or sea plane only. There is no public airport on Hayman Island. Transfer service can be booked directly with the property for a fee.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests must contact this property at least 14 days in advance to arrange check-in and boat transfer.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 150.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 124.50 per person (one-way)
  • Airport shuttle fee per child: AUD 64.50 (one-way), (from 5 to 11 years old)
  • Rollaway bed fee: AUD 150.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hayman Island
InterContinental Hayman
InterContinental Hayman Island Resort
InterContinental Hayman Great Barrier Reef
InterContinental Hayman Island Resort an IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Hotel
InterContinental Hayman Great Barrier Reef by IHG Whitsundays

Frequently asked questions

Does InterContinental Hayman Great Barrier Reef by IHG have an airport shuttle?

InterContinental Hayman Great Barrier Reef by IHG offers an airport shuttle from 8:00 AM to 5:30 PM, at scheduled times, for a charge of AUD 124.50. per person, one-way.

How close is InterContinental Hayman Great Barrier Reef by IHG to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does InterContinental Hayman Great Barrier Reef by IHG offer free breakfast?

InterContinental Hayman Great Barrier Reef by IHG offers free buffet breakfast on weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 11:00 AM.

Is there a casino at InterContinental Hayman Great Barrier Reef by IHG?

No, there is no casino at this hotel.

What time is check-in at InterContinental Hayman Great Barrier Reef by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at InterContinental Hayman Great Barrier Reef by IHG?

Free parking is not available at this hotel.

Does InterContinental Hayman Great Barrier Reef by IHG have a pool?

InterContinental Hayman Great Barrier Reef by IHG features 2 outdoor pools and a children's pool.

Does InterContinental Hayman Great Barrier Reef by IHG have a restaurant?

There are 4 onsite restaurants, offering options like local cuisine, a beachfront location, and ocean views.

Does InterContinental Hayman Great Barrier Reef by IHG have a spa?

Pamper yourself with a day at Hayman Spa, where you can enjoy beach massages, facials, and body treatments.

How close is InterContinental Hayman Great Barrier Reef by IHG to downtown Whitsundays?

InterContinental Hayman Great Barrier Reef by IHG is 19.1 mi away from Whitsundays.

InterContinental Hayman Great Barrier Reef by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 177 reviews
Rating 8 - Good. 44 out of 177 reviews
Rating 6 - Okay. 13 out of 177 reviews
Rating 4 - Poor. 10 out of 177 reviews
Rating 2 - Terrible. 8 out of 177 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous over the top!
Stayed 3 nights in Oct 2025

10/10 Excellent

Greer

Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer Maree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing holiday, couldn’t fault the lovely staff.
Curlew
Snorkeling
Stayed 5 nights in Oct 2025

2/10 Terrible

Todd, Austin

Disliked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephen

Stayed 1 night in Sep 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful tropical relaxing environment. The staff are extremely friendly and the service is excellent, but, it’s a bit boring in the evenings as there’s no entertainment .
Stayed 4 nights in Sep 2025

10/10 Excellent

Arpita

Stayed 4 nights in Aug 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service and location. Food at Amici was fabulous. Having cocktails in the heated infinity pool at sunset was incredibly memorable. We loved our stay
Stayed 5 nights in Aug 2025

10/10 Excellent

Volodymyr, Blakehurst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 7 nights in Jul 2025

6/10 Okay

Hediye

Traveled with partner
Liked: Amenities
Poor water quality. Was degradation the whole time
Stayed 2 nights in Jul 2025

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Adam, Paddington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and surrounds. Stunning. Dining options were limited although breakfast was top
Stayed 6 nights in May 2025

2/10 Terrible

Viviana Andrea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen in our room had leftovers from previous guests, balcony area was filthy with bird poop and wallaby scat all over it. Not once did this area get cleaned whilst we were there. Rollaway bed for our son was nowhere insight even though we requested it. Our neighbours decided to play their loud techno music until late every night we were there. TV in bedroom did not work for 2 days and on another day they decided to do maintenance work on water and electricity, hence, there was no running water or electricity for 4 hours during lunch which meant limited food options etc. The floor into our shower was severely slippery, our 5 year old fell twice on his way into it and I slipped on numerous occasions. Outdoor furniture on our balcony was mouldy and smelly, the furniture around pool areas was also severely stained/unclean and mouldy. The decking around the big pool was in need of repairs with loose boards and paint stripping away. We could never get into any of the restaurants when we needed, even though the resort was not at full capacity. Food was not great and the price tag ridiculous. Really disappointed with this resort, we were truly expecting the best and unfortunately the property is in decline and we left feeling like we had been swindled. The weather was great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Hazel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation. Staffs are all very friendly and supportive.
Stayed 4 nights in Jun 2025

8/10 Good

Stuart

Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Amenities, property conditions & facilities
No words can describe how much we loved our holiday at Intercontinental Hayman Island! The staff go above and beyond to make your stay that much extra, they’re all so friendly and welcoming and nothing is ever too much trouble. They have so much varieties of activity both in and out of the water and even when it’s raining they accommodate with a choice of indoor activities and movie screenings. The choice of restaurants is sufficient for the size of the resort however bookings in advance is a must! We did also find that it is a tad on the expensive side especially when you’re dining out for all your meals. (We stayed in the Pavilion and there is no option to make your own meals nor is there any food to speak off for purchase other than sandwiches, wraps etc from the gift shop) The only thing we found was there were no rubbish bins along the walk ways and at night very poorly lit. In comparison to all the positive though there really was no negative. We really were made feel special.
Stayed 5 nights in Jun 2025

10/10 Excellent

Ajay Singh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely amazing property and staff were the best I have experienced in my life
Stayed 5 nights in May 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in May 2025

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The transfer from Hamilton Island airport to the resort was flawless, including bag collection for us, greeting by the Intercontinental staff, boarding the boat - snacks, drinks etc and transfer to the resort. On arrival at the resort, staff were fantastic and delivered our bags to our room. Zero paperwork to do other than check in. It was again, flawless. The room on the beach was fantastic, only one tip - keep the aircon on otherwise the floors in the room get slippery from the humidity. Rooms clean, free Hayman bottles and bag for the resort. Loved it. Greeting note for my 40th on the bed with a nice welcome card. Gym, yoga class were great - loved the Yoga teacher. Breakfast - good selection, minus fruit flies on the vegetables and fruit for juicing. Fresh made omelette was great. Drawbacks - after speaking to ALOT of guests during our stay, the main feedback was the food was average. They were understaffed in the Pacific restaurant, tables for two are tiny and literally no room for plates. The meals are expensive $68 for a steak. And to be fair, I’ve had much better at Hurricanes in Sydney for $40. The Brussel sprouts undercooked, my prawn cocktail had the poo shooter in each, they were not fresh at all. The chips arrived on a plate. The display was average. At a 5 star resort, you expect a level of high grade food and waiter experience. It was average. Every guest we spoke to said the same thing and were disappointed. Bam bam was the only saving grace.
Stayed 2 nights in May 2025

10/10 Excellent

Andreas

Stayed 2 nights in May 2025

4/10 Poor

Craig

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff not trained or interested in helping, never complained so much in my life.
Stayed 5 nights in Apr 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I would highly recommend staying at the Hayman Island Intercontinental resort. The property is incredibly well maintained, and the island itself is a true paradise for those looking to get away for a tropical retreat. The only negative feedback I have about this resort comes down to the overall service provided here. While all of the staff were friendly and helpful, I found that when it came to execution, the service was lacking. There were multiple instances during my 3 day stay where our requests for were ignored or significantly delayed. As an example, it took over an hour for our drink order to be delivered even after multiple follow ups. Additionally, the food itself at the restaurants leaves a lot to be desired with the price you pay. The quality of ingredients is great, but the overall taste was very average. I would still recommend staying here as we had a great time on the island. It's hard to complain about much when you are surrounded by incredible beauty and amazing wildlife. We stayed in a private suite and one night we had close to 30 wallabies come up to our place for a late-night dinner! Very cool experience that you can't get anywhere else.
Stayed 3 nights in Apr 2025

8/10 Good

Aileen

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
The location is scenically beautiful however the customer service was very poor for the duration of my entire stay. There was no welcome or arrival, I was not provided a map or oriented to the resort In addition to this, there should be
Stayed 3 nights in Apr 2025