6/10 Okay
Cindy M., Where do you live?
Jul 17, 2025
Liked: Cleanliness
Our stay was amazing for the first four days. We stayed Wednesday through Sunday. On Saturday a car drove up and opened the garage door and then close it and took off and it scared us tremendously. I texted the property owner about it and she called me and said it was just her and she thought that we were checking out on Saturday when my reservation clearly said we weren’t checking out until Sunday. It really shook us. It was a very scary moment. We decided to leave then because we no longer felt safe there we didn’t know who else had the code to the garage door And we didn’t feel safe and I told the property owner Phyllis that I wanted a refund for Sunday since we had to check out Saturday because we didn’t feel safe. Up until then the house was very nice very comfortable very clean, but the events of Saturday soured our vacation and made us very apprehensive about booking through VRBO. I would like a refund for the last day on Sunday since we checked out Saturday afternoon and did not get to spend our last night and day there. I don’t think it’s fair that I should have to pay for that considering it was not my fault that the property owner did not have her instructions correct even though my reservations never said anything but Wednesday to Sunday so I am not sure where she got the idea that we were checking out on Saturday. It was unprofessional for the owner, not to have her dates correct and we do not appreciate that. And I will be expecting a refund for the day we lost.
Cindy M.
Stayed 4 nights in Jul 2025
