4/10 Poor
Regina
Traveled with partner
Mar 31, 2025
I made the reservation on Saturday morning in my name.
I told the two ladies at the reception desk that someone else will come in my place to take the room.
I specifically asked them if I needed to provide the name. They said no and that the person just had to let them know it was I who authorized him.
When the guest came he was asked to provide my IDENTIFICATION, I was busy at the time so he was unable to get me on the phone. and he had to wait outside the hotel for half an hour until it was sorted out. That is not professional at all. You need to educate the staff properly of the requirements so as not to inconvenience guests.
Regina
Stayed 1 night in Mar 2025