"We tried checking in 3 times. The girl at the counter didnt seem to know what she was doing. The room was nice convenient to the downtown area. Park ... " More
In Waterton Park
Within a 10-minute walk of the hotel, you'll find Waterton Marina and Cameron Falls. Bertha Lake Trailhead and Cameron Lake are also within 3 miles (5 km).
Restaurant, bar/lounge
A restaurant and a bar/lounge are featured at this hotel. Guests will appreciate free perks like free self parking and WiFi in public areas. A terrace, a lobby fireplace, and a picnic area are also on offer.
Sep 28, 2023 by Michael S // Area General Manager
Good afternoon Kurt ...Thank you for taking the time to leave a rating. It is appreciated ! Please let us know if we can help with anything in the future.We look forward to welcoming you back.Regards,
Aug 18, 2023 by Nate
Hi Steven PWe're sorry your check-in was so difficult. We'll be sure to review those procedures with our front desk team and get them more confident with the process.Otherwise, we thank you for your positive review.
Aug 18, 2023 by Nate
Hi Steven PThank you for your review. As I mentioned in your later review, we'll be training our staff on check-in procedures so that they can have the confidence they need to help guests like you!
Sep 29, 2022 by Olivia
Glad to hear you had a good stay and enjoyed the location. We hope to remodel and work on our buildings while closed down for the winter. We hope in the spring when the season starts again we see you here!
Sep 29, 2022 by Olivia
We are happy to hear the positive feedback and hope you come stay again with us soon! I will mention the carpets to our housekeeping manager so they can be improved.
Aug 29, 2021 by Madison | Guest Services
Thank you for your kind review Joan! We're so happy you enjoyed your stay and hope to see you again in the future.
Apr 6, 2021 by Meagan O| Guest Services
Thank you for your review, we love hearing our guests positive feedback. We are so glad to hear how much you enjoyed your time with us. We will pass along all your compliments to our staff. We hope you'll come stay with us again on any of your future trips to Waterton!
Sep 13, 2019 by Megan
Thanks so much for the review
Sep 10, 2019 by Megan
Thank you for the review! Your comments will help us for when we will be renovating in the next time period!
Aug 18, 2023 by Cameron
Dear Martin,Thank you for taking the time to rate your recent stay. We're disappointed to see your low rating without any specific comments. Your feedback is important to us, and if there are any concerns or issues you'd like to share, please don't hesitate to reach out. We are committed to continually improving our services and ensuring the best experience for our guests.Kind regards,Cameron
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, gift shops/newsstands, and a picnic area are also featured at Waterton Lakes Lodge Resort. Self parking is free. This 3-star Waterton Park hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Waterton Lakes Lodge Resort offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. This Waterton Park hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Vimys Lounge and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 8:00 AM - 10:00 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for lunch and dinner.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.